Customer Service Representative

Are you interested in medical technology? Do you want to assist in the use of best practice for life saving medical devices?About the jobAs a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues. Receiving customer orders and to get them entered into the Oracle system. Also, you will handle all customer related requests (like shipment requests, complaints, etc).We provide innovative technologies that make a meaningful difference in people\’s lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.Office based role in RuncornTasksEssential FunctionsAssist customer service sites and offices and liaise with all business functionsEnsuring that customer requirements and needs are met within company response timesDay-to-day operation of Customer Experience DepartmentProcessing customer quotations and orders accurately within agreed company timescales, Terms & ConditionsProcessing fault finding and the creation of Service ReportsMeeting and exceeding customer satisfaction targets, minimising customer complaints and actively delivering solutions for customersProperly handle and report customer complaints by following escalating procedures.Completing departmental administration and order management as requiredAssisting Customers with general product portfolio queriesRequirementsRequired/Preferred Education and ExperienceExperience in working in a customer service environmentSecure handling of PC/notebook (Microsoft Office applications, and ideally Oracle)Languages – fluency in written and spoken English essentialExcellent communicator, able to operate at all levels within both own and customer’s organisationIn return, you will be joining a global market leader and receiving all the necessary support and rewards that goes with that.For more information, please do send your cv to graham.fish@networkscientific.co.uk