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- Tasks: Build strong relationships and deliver exceptional service to customers.
- Company: Rapidly growing company making a mark in the B2B sector.
- Benefits: Salary of £28,000, flexible hours, free parking, and enhanced leave.
- Why this job: Make a real impact while developing your customer service skills.
- Qualifications: 18 months experience in B2B customer service and account management.
- Other info: Onsite role with team incentives and a commitment to diversity.
The predicted salary is between 16800 - 28000 £ per year.
Are you a passionate about building strong relationships and delivering exceptional service, whilst making a real impact in growing the business?As a Customer Support Executive, you will be dealing with inbound and outbound enquires through phone and email. This is a B2B role, and you will be supporting your customer base from general enquiries, creating orders and payments, onboarding customers and a point of escalation.This is a rapidly growing company who are making a mark in their sector, with a generous benefits package which includes city centre parking.This is an onsite position, where you will be in the office 5 days per week.Responsibilities & day to day duties of a Customer Support ExecutiveMaking inbound and outbound B2B calls, to industry partnersBuilding long lasting relationships with your customer baseProcessing orders and payments, dealing with general enquiries, onboarding new customersRenewing and upselling on existing agreementsLiaise with other departments as requiredSkills & experience required as a Customer Support ExecutiveThe ideal candidate will have at least 18 months experience in a customer service in a B2B environment and managing customer accounts.Contacting customers via the phone and emailUpselling additional products to your customers as you identify the opportunityMaintain high levels of service and brand awarenessBenefits packageSalary £28,000Christmas ShutdownFlexible hours – no core hoursFree parking worth £2,000 per yearTeam incentives and rewardsEnhanced Parental LeaveEnhanced Sick LeaveEnhanced PensionHealthcare and Dental planCitrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic. While we make every effort to reach out to all candidates. If you don\’t receive a response within 7 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.
Customer Service Representative employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be making inbound and outbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about building strong relationships and delivering exceptional service.
Tailor Your Experience: Make sure to highlight your relevant experience in a B2B environment. We’re looking for candidates with at least 18 months of customer service experience, so don’t be shy about showcasing your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at LinkedIn
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a B2B context. Be ready to discuss how you've built relationships and handled inquiries in the past. This will show that you understand the role and can hit the ground running.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview. Practise handling common customer scenarios, like processing orders or resolving complaints. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Showcase Your Upselling Skills
Since upselling is part of the job, come prepared with examples of how you've successfully upsold products or services in previous roles. Highlight your ability to identify opportunities and how it benefited your previous employers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.