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- Tasks: Lead a team to manage customer relationships and ensure KPIs are met.
- Company: Dynamic metallic manufacturing business in Derby with a focus on aerospace.
- Benefits: Permanent position with competitive hours and a supportive work environment.
- Why this job: Be the key contact for aerospace customers and drive impactful change.
- Qualifications: Experience in team leadership and managing customer accounts, preferably in aerospace.
- Other info: Opportunity for professional growth in a fast-paced industry.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Customer Relationship Manager? Do you hold experience managing a team of account managers? Are you confident being primary point of contact for OEM’s within the Aerospace Industry?If so, a leading metallic manufacturing business based in Derby is looking to take on board a Customer Relationship Manager to drive their department. Customer Relationship ManagerPermanent PositionASAP Start – Site based position8-4:45 M-T / 8-12:30 FDerbyCustomer Relationship ManagerJob Description: Oversee the customer interface function by managing a team of account managers and customer liaison officers – guarantee each account KPI’s are met and actioned accordinglyMain point of contract for Aerospace OEM customers. This would involve leading presentations, weekly/bi-weekly meetings, being the point of escalation and being the business representative in front of customers.Conducting regular performance and forecasting reviews with customers and internal account managers to monitor build rates, maintain stability and proactively forecast risks to business capacityContinuously improve the Customer Interface department and processes within the team. Customer Relationship ManagerEssential Experience/Skills/QualificationsExperience leading a teamMust have worked with an engineered/manufactured product (Aerospace is advantageous)Extensive experience managing a portfolio of customer accounts.Strong personality and the ability to deal with challenging/demanding customers Please apply below if this role is of interest!
Customer Relationship Manager employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the aerospace industry and let them know you're on the hunt for a Customer Relationship Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer relationship management. Think about how you’ve handled challenging customers in the past and be ready to share those stories. We want you to shine!
✨Tip Number 3
Don’t forget to showcase your leadership skills! When you get the chance, highlight your experience managing teams and driving performance. This is key for a Customer Relationship Manager, so make sure it’s front and centre in your discussions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Relationship Manager role. Highlight your experience managing teams and working with OEMs in the Aerospace industry. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed customer accounts and led teams in the past. We love a good story!
Showcase Your Achievements: When detailing your experience, focus on your achievements. Did you exceed KPIs? Improve customer satisfaction? We want to know how you've made a difference in your previous roles, so don't hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates. Plus, it’s super easy!
How to prepare for a job interview at LinkedIn
✨Know Your Stuff
Make sure you brush up on the aerospace industry and the specific challenges it faces. Familiarise yourself with the company's products and how they fit into the market. This will show that you're not just interested in the role, but also in the industry as a whole.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you led your team to meet KPIs or resolved conflicts. This will demonstrate your capability to lead account managers effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, especially regarding customer interactions. Practice responses to scenarios where you had to deal with demanding customers or resolve issues. This will help you articulate your problem-solving skills during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s customer interface processes and how they measure success. This shows your genuine interest in improving the department and helps you gauge if the company aligns with your values.