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- Tasks: Join our team to support customers and ensure their satisfaction daily.
- Company: We are a dynamic company focused on delivering exceptional customer experiences.
- Benefits: Enjoy flexible hours, remote work options, and fun team events.
- Why this job: Be part of a vibrant culture where your contributions make a real impact.
- Qualifications: No prior experience needed; just bring your passion for helping others!
- Other info: Great opportunity for growth and learning in a supportive environment.
The predicted salary is between 21600 - 36000 £ per year.
About Us:Proudly Scottish at heart, but with a keen international outlook, Strathberry creates unique luxury pieces, handcrafted in Spain using only the very finest quality leathers and finishes. Known for its instantly recognisable bar closure and minimalist design aesthetic, Strathberry’s elegant lines and exceptional attention to detail have led to a global following.The brand is stocked in over 33 retailers worldwide, with flagship stores in London and Edinburgh. With new investment in place to accelerate the next phase of expansion, there has never been a better time to join this dynamic business.THE ROLEAs Customer Operations Executive at Strathberry, you will serve as the primary point of contact for customer enquiries and concerns, ensuring the highest standards of service in line with the brand\’s luxury positioning. This role involves managing customer relationships, resolving issues, and enhancing customer satisfaction, fostering long-term loyalty, and contributing to the overall success of the brand.Please note: this role will be fully office-based, working alongside the rest of the Customer Service team from our beautiful Townhouse in Edinburgh city centre.To apply please submit your CV by Sunday 6th April latest. Candidates are encouraged not to delay their submission, as applications may close earlier than 6th April if sufficient interest is received.KEY RESPONSIBILITIESCustomer Operations:Take the lead in delivering personalised and exceptional customer experiences, ensuring all customer interactions reflect the company’s values and standards.Identify and resolve inefficiencies or bottlenecks within customer service operations. Implement solutions to streamline processes and enhance overall service delivery.Maintain accurate, up-to-date customer information and case records, ensuring seamless interactions and continuity of service.Engage with customers proactively to assess their needs, offer tailored product recommendations, and ensure high levels of satisfaction at every touchpoint.Collaborate with other teams across the organisation to facilitate smooth operations and resolve customer issues promptly.Stay informed on the latest industry trends, competitor offerings, and customer service innovations to ensure the brand remains competitive in delivering exceptional service.Identify opportunities for automation, self-service options, and other technological solutions to improve the customer experience, driving efficiency and satisfaction.Anticipate customer needs and maintain a sense of urgency in addressing concerns, ensuring all issues are handled with responsiveness and care.Customer Relations:Ensure all customer enquiries, whether via phone, email, chat, or social media, are resolved quickly and effectively, maintaining a high standard of service.Regularly evaluate workflows and customer touchpoints, proposing actionable improvements to enhance both customer satisfaction and operational efficiency.Virtually cultivate an exclusive and professional atmosphere that reflects the values and ethos of our brand, ensuring a consistent and positive experience for every customer.Reporting & Insights:Collaborating with the Head of Customer Relations to develop and enhance strategies aimed at improving customer retention and loyalty.Overseeing the use of the customer service platform, ensuring its optimal functionality and effectiveness in supporting customer service operations.Monitoring and improving customer feedback and satisfaction metrics, with a focus on continually improving service delivery.Collecting and analysing customer service data, feedback and trends, generating reports for management to support decision making.Utilising insights from data to refine and optimise customer service strategies, ensuring a high quality customer experience.Staying up-to-date with industry trends and competitor offerings, ensuring the brand remains a leader in customer service excellence.ABOUT YOUWith a friendly persona, you should be able to demonstrate the following skills and experience:3-5 years of experience in an administration/operations role.Exceptional interpersonal and communication skills.Strong problem-solving and conflict-resolution abilities.High attention to detail and ability to work under pressure.Ability to multi-task in a fast-paced environment.Come work with us and enjoy the following benefits:29 days annual leave, plus 3 additional fixed bank holidaysNever work on your birthday! Additional day holiday on your birthdayEmployer pension schemeEmployee Assistance ProgrammeStaff allocation of Strathberry productsINTERESTED?To apply please submit your CV by Sunday 6th April latest. Candidates are encouraged not to delay their submission, as applications may close earlier than 6th April if sufficient interest is received.
Customer Operations Executive employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive
✨Tip Number 1
Familiarize yourself with our customer service tools and platforms. Understanding how we manage customer interactions will give you a significant edge during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've handled challenging customer situations in the past. This will demonstrate your ability to think on your feet.
✨Tip Number 3
Research our company culture and values. Being able to articulate how you align with our mission will help you stand out as a candidate who truly fits into our team.
✨Tip Number 4
Prepare thoughtful questions about the role and our operations. This shows your genuine interest in the position and helps you engage more effectively during the interview.
We think you need these skills to ace Customer Operations Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Operations Executive position. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or operations. Use specific examples that demonstrate your ability to handle customer inquiries and improve operational efficiency.
Showcase Communication Skills: Since the role involves interacting with customers, make sure to highlight your strong communication skills. Provide examples of how you've effectively communicated with clients or resolved conflicts in the past.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the company and the role. Personal touches can make your application stand out from the rest.
How to prepare for a job interview at LinkedIn
✨Know the Company
Make sure to research the company thoroughly. Understand their mission, values, and recent developments. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your communication skills and ability to empathize with customers.
✨Be Ready for Behavioral Questions
Expect questions that assess how you've handled situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your interest in the role and helps you determine if the company is the right fit for you.
