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- Tasks: Transform complex data into actionable insights for customer experience.
- Company: Join TLP, a trusted partner of Toyota for over 25 years.
- Benefits: Enjoy hybrid working, competitive salary, and the chance to mentor others.
- Why this job: Shape customer strategies and drive impactful business decisions in a dynamic environment.
- Qualifications: Strong communication, project management, and data analysis skills required.
- Other info: This is a 10-month maternity cover role starting in September.
The predicted salary is between 52000 - 68000 £ per year.
Manager – Customer Data Insights£65,000–£68,000 | 10-Month (Maternity Cover)Near Epsom, Surrey | Hybrid (3 days office)September Start Join TLP (seconded to Toyota GB), a trusted partner of Toyota for 25+ years, in a vital role shaping and delivering customer experience insights.About the Role:We\’re looking for a commercially-minded Customer Insight Manager who excels at turning complex data into compelling, actionable insights. You’ll be responsible for managing quantitative research and customer experience programmes across Toyota GB (TGB) and its retailer network, playing a pivotal role in shaping customer strategies and driving business decisions.This is a hands-on role involving survey design, data analysis, insight generation, and stakeholder engagement. You\’ll work closely with internal teams and senior stakeholders to bring the voice of the customer to life — while also mentoring a Business Insight Apprentice.Key Responsibilities:Own monthly CX insight reporting to the TGB BoardTranslate analytics into business actions via reports, dashboards, and videosSupport customer programmes: Voice of Customer, NPS surveys, Mystery ShopsManage insight briefs and collaborate with Data Engineering & Analytics teamsDrive community-based research and support cross-functional teamsCoordinate and prioritise insight activity within the wider C1 programmeEssential Skills & Experience:Excellent communicator with stakeholder management experienceSkilled in survey platforms (e.g. Medallia, Qualtrics)Strong organisational and project management abilitiesStrong PowerPoint and ExcelCarrying out research studies from scoping, briefing, analysis, presentation creation and debriefExperience of working in Data and Insight either as an Insights Manager, Data Analyst or Data JournalistDesirable:Power BI, SQL skillsCX strategy and automotive sector experiencePeople management or team leadership experienceThis role is ideal for someone who can make data meaningful and actionable in a fast-moving, customer-centric environment.
Customer Insights Manager employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insights Manager
✨Tip Number 1
Familiarise yourself with the specific survey platforms mentioned in the job description, like Medallia and Qualtrics. Having hands-on experience or even a basic understanding of these tools can set you apart during discussions with the hiring team.
✨Tip Number 2
Brush up on your data analysis skills, particularly in Excel and PowerPoint. Being able to present complex data in a clear and engaging way is crucial for this role, so consider creating sample reports or dashboards to showcase your abilities.
✨Tip Number 3
Network with professionals in the automotive sector or those who have experience in customer insights. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could help you land the job.
✨Tip Number 4
Prepare to discuss your experience in stakeholder management and how you've successfully communicated insights in previous roles. Be ready with examples that demonstrate your ability to translate data into actionable business strategies.
We think you need these skills to ace Customer Insights Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer insights, data analysis, and stakeholder management. Use specific examples that demonstrate your ability to turn complex data into actionable insights.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the job requirements, particularly your experience with survey platforms and project management.
Showcase Relevant Skills: Emphasise your proficiency in tools like PowerPoint and Excel, as well as any experience with Power BI or SQL. Mention your ability to manage multiple projects and communicate effectively with stakeholders.
Highlight Leadership Experience: If you have people management or team leadership experience, be sure to include this in your application. Discuss how you've mentored others or led projects, as this is a desirable quality for the role.
How to prepare for a job interview at LinkedIn
✨Showcase Your Data Skills
As a Customer Insights Manager, you'll need to demonstrate your ability to turn complex data into actionable insights. Be prepared to discuss specific examples of how you've used data analysis in previous roles, particularly with survey platforms like Medallia or Qualtrics.
✨Communicate Effectively
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely, especially when discussing how you would present insights to stakeholders. Consider preparing a brief presentation to showcase your PowerPoint skills.
✨Understand the Customer Experience Landscape
Familiarise yourself with customer experience strategies and trends, particularly in the automotive sector. Being able to discuss current challenges and opportunities in customer insights will show your commercial awareness and passion for the role.
✨Prepare for Stakeholder Engagement Scenarios
Since stakeholder management is crucial, think of scenarios where you've successfully engaged with different teams or senior stakeholders. Be ready to share these experiences and how they contributed to successful outcomes in your previous roles.
