CRM Business Analyst

CRM Business Analyst (Microsoft Dynamics)💰 Salary: Up to £50,000📍 Location: Hybrid (City of London) – 3 days in-office🏤 Industry – Membership OrganisationJoin a purpose-driven organisation transforming its CRM strategyOur client is a respected, membership professional body with 100+ years of heritage in supporting business professionals. They’re on a mission to elevate how data, systems, and technology drive decision-making across their organisation. Following a major Dynamics 365 implementation, they’re now looking for a hands-on CRM Business Analyst to help unify data, optimise processes, and empower teams through better use of systems.With influence across multiple departments and leadership visibility, this is an ideal role for someone who enjoys ownership, variety, and driving tangible improvements in a mission-led environment.🚀 The CRM Business Analyst will…Act as the in-house Dynamics 365 expert, optimising workflows and configurations without reliance on agenciesOwn the roadmap for CRM enhancements, ticket triaging, user adoption, and system governanceWork cross-functionally to deliver reporting and dashboarding consistency via Power BIProvide internal training, documentation, and stakeholder support to drive system confidenceLead process audits, identify automation opportunities, and embed scalable CRM improvements🎸 Essential SkillsStrong hands-on experience with Microsoft Dynamics 365 (workflows, configuration, ticketing)Power BI reporting and dashboard buildingStrong communication and stakeholder influencing skillsData integrity and governance best practices (GDPR awareness)Experience running CRM-related projects or systems improvement initiativesSQL Skills are preferred but not essential.💰 BenefitsDirect influence on business-wide transformation and tech strategySupportive, values-driven team culture with strong leadershipCommitment to internal development and knowledge sharingWork for a meaningful membership organisation in the professional services sectorFlexible hybrid working (3 days in office – Bank/Moorgate/St Paul)Work 35h week28 days holidayup to 6.5% pension contributionLife assuranceExtra days off for house move or to support your cause.24/7 confidential health supportAccess to digital health servicesFitness-service account for meditation, yoga or fitness sessionsExplore this unique opportunity to transform CRM adoption and strategy in the not-for-profit sector. Submit your CV now to be considered for a role that combines technical impact and mission-led purpose.At 3Search, we are committed to promoting equality of opportunity for all employees and job applicants.