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- Tasks: Manage and resolve customer complaints in motor and property insurance claims.
- Company: Join a fast-growing Insurtech company revolutionising claims processing with AI and automation.
- Benefits: Enjoy remote work flexibility, health insurance, and paid industry qualifications.
- Why this job: Be part of a dynamic team focused on customer satisfaction and continuous improvement.
- Qualifications: Experience in complaint handling, preferably in insurance, with strong communication and analytical skills.
- Other info: This is a fully remote role, primarily for UK residents.
The predicted salary is between 36000 - 60000 £ per year.
My client are a rapidly growing Insurtech company, backed by leading venture capital, focused on revolutionising claims processing through cutting-edge AI and automation. Founded by industry veterans, they are committed to bringing efficiency and simplicity to the insurance sector.
The Complaints Handler will play a critical role in managing and resolving a portfolio of customer complaints, whilst effectively conducting root cause analysis and reporting to provide actionable insights to the business teams. They will also liaise with the Financial Ombudsman Service as needed. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers, and safeguarding the company from regulatory, financial, and reputational risks.
Required Experience- Proven experience in handling complaints, preferably in the insurance industry
- Familiarity with regulatory requirements and compliance in the insurance industry
- Strong understanding of motor and property insurance claims
- Exceptional communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Ability to work under pressure and meet tight deadlines
- Attention to detail and high level of accuracy
- Proficiency in using relevant software and technology
- Complaint Management: Handle customer complaints regarding motor and property insurance claims, ensuring timely and professional communication throughout the process.
- Investigation: Investigate and assess the validity of complaints by reviewing relevant documents, policies, and claim details to gather all necessary information.
- Internal Liaison: Liaise with internal departments, such as claims adjusters/leaders, product developers, Quality Assurance, and Compliance teams, to gather additional information and resolve complaints effectively.
- Thorough Investigation: Conduct thorough investigations into complaints, including reviewing claim files, policy documents, correspondence, and any other relevant materials.
- Customer Communication: Communicate with customers and relevant parties involved in the claim to understand their concerns fully and provide updates on the complaint resolution process.
- Regulatory Compliance: Work closely with the claims team to ensure that all complaints are addressed promptly and in compliance with regulatory requirements.
- Root Cause Analysis: Conduct root cause analysis to identify trends and underlying issues in complaints, and report findings to provide actionable insights to business teams.
- Continuous Improvement: Collaborate with other teams to strengthen their processes, aiming to deliver high levels of customer satisfaction and maintain the company's reputation.
Benefits include a generous health-insurance package, Industry Qualifications paid by the company (after a qualifying period), work from anywhere to facilitate your work-life balance and a quality work from home set up. This is a fully remote role with a requirement to be predominantly based in the UK.
Claims Complaints Handler employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Complaints Handler
✨Tip Number 1
Familiarise yourself with the latest trends in AI and automation within the insurance sector. Understanding how these technologies are transforming claims processing will not only impress us but also show your commitment to staying ahead in the industry.
✨Tip Number 2
Brush up on your knowledge of motor and property insurance claims, as well as regulatory requirements. Being well-versed in these areas will help you demonstrate your expertise during any discussions or interviews with us.
✨Tip Number 3
Prepare examples of how you've successfully handled complaints in the past, particularly in high-pressure situations. This will showcase your problem-solving abilities and your capacity to maintain professionalism under stress.
✨Tip Number 4
Network with professionals in the insurance industry, especially those who have experience in complaints handling. Engaging with others can provide valuable insights and may even lead to referrals that could enhance your application with us.
We think you need these skills to ace Claims Complaints Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling complaints, particularly within the insurance industry. Emphasise your familiarity with motor and property insurance claims, as well as any relevant regulatory knowledge.
Craft a Strong Cover Letter: In your cover letter, explain why you are passionate about improving customer experiences in the insurance sector. Mention specific examples of how you've successfully resolved complaints in the past and how your analytical skills can contribute to root cause analysis.
Showcase Communication Skills: Since exceptional communication is key for this role, provide examples in your application that demonstrate your ability to communicate effectively with customers and internal teams. Highlight any experience liaising with regulatory bodies like the Financial Ombudsman Service.
Highlight Problem-Solving Abilities: Detail your problem-solving skills by discussing specific challenges you've faced in previous roles and how you overcame them. This will show your potential employer that you can handle the pressures of complaint management effectively.
How to prepare for a job interview at LinkedIn
✨Know Your Complaints Handling Process
Familiarise yourself with the complaints handling process specific to the insurance industry. Be prepared to discuss your previous experiences in managing complaints, particularly in motor and property insurance claims, and how you ensured timely resolutions.
✨Demonstrate Analytical Skills
Highlight your analytical abilities by discussing past experiences where you conducted root cause analysis. Be ready to provide examples of how your insights led to improvements in processes or customer satisfaction.
✨Understand Regulatory Compliance
Brush up on the regulatory requirements relevant to the insurance sector. Show that you understand the importance of compliance in handling complaints and how it protects both the customer and the company.
✨Communicate Effectively
Prepare to showcase your exceptional communication skills. Practice articulating complex information clearly and concisely, as you'll need to liaise with customers and internal teams effectively during the interview.
