At a Glance
- Tasks: Be the first point of contact for bank fraud victims, assessing claims and preparing documentation.
- Company: Join a rapidly growing law firm focused on consumer justice and financial mis-selling.
- Benefits: Enjoy permanent roles with full training in a collaborative, values-driven environment.
- Other info: Positions available in Manchester or London, on-site, 5 days a week.
- Why this job: Make a real impact in consumer justice while launching a new department with growth potential.
- Qualifications: Experience in complaint-handling or triage is preferred; no legal qualification needed.
The predicted salary is between 36000 - 60000 € per year.
We’re working with a rapidly scaling, SRA-regulated law firm backed by a private family office, building out its new Bank Fraud Division. This team will sit at the heart of a firm combining litigation, technology, and consumer justice. If you’re passionate about protecting consumers from financial wrongdoing and have experience in triage, credit assessment, or complaint-handling — we want to hear from you.
The Role: You’ll be the first point of contact for individuals who believe they’ve been victims of bank fraud or mis-selling. This is a call-centre-style position in a legal environment — assessing eligibility, asking the right questions, and preparing claims to be passed onto the legal team.
Key Responsibilities:
- Handle inbound client enquiries by phone and email
- Interview claimants and assess the basic merits of the case
- Use structured questions to determine claim viability
- Collect and organise supporting documentation (e.g. bank statements, credit agreements)
- Prepare concise case summaries for legal progression
- Maintain accurate CRM records
- Flag complex or vulnerable cases to senior colleagues
What We’re Looking For:
- Experience in high-volume complaint-handling or triage (FOS, banks, legal support roles, claims management, etc.)
- Clear, empathetic communication style
- Confidence with documentation and digital systems (CRMs, trackers)
- An understanding of Consumer Duty, FCA regulations, or redress processes is a plus
- No legal qualification required — just great judgment and structure
Why Join?
- Help launch a new department with huge growth potential
- Join a collaborative, values-driven team
- Permanent roles with full training provided
- Play a vital role in driving consumer justice through ethical claims handling
StudySmarter Expert Advice🤫
We think this is how you could land Claims Assessor
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Claims Assessor role. Understanding how to handle inbound client enquiries and assess claim viability will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in a call-centre environment. Practising clear and empathetic responses can set you apart when interacting with potential clients.
✨Tip Number 3
Gain a basic understanding of Consumer Duty and FCA regulations. This knowledge will not only boost your confidence but also show your commitment to consumer justice during discussions with the hiring team.
✨Tip Number 4
Network with professionals in the legal and claims management sectors. Engaging with others in the field can provide insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Claims Assessor
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Claims Assessor. Familiarise yourself with the key tasks such as handling client enquiries and assessing claim viability.
Tailor Your CV:Highlight your experience in complaint-handling or triage roles. Use specific examples that demonstrate your ability to communicate clearly and empathetically, as well as your confidence with documentation and digital systems.
Craft a Compelling Cover Letter:In your cover letter, express your passion for consumer justice and your interest in the new Bank Fraud Division. Mention any relevant experience and how it aligns with the firm's mission to protect consumers from financial wrongdoing.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for the role of a Claims Assessor.
How to prepare for a job interview at LinkedIn
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Claims Assessor. Familiarise yourself with the key tasks such as handling client enquiries, assessing claims, and preparing case summaries. This will help you demonstrate your knowledge during the interview.
✨Show Empathy and Communication Skills
Since this role involves dealing with individuals who may be distressed, it's crucial to showcase your empathetic communication style. Prepare examples from your past experiences where you've successfully handled sensitive situations or complaints.
✨Familiarise Yourself with Relevant Regulations
While no legal qualification is required, having a basic understanding of Consumer Duty and FCA regulations can set you apart. Research these topics and be ready to discuss how they relate to the role and the importance of ethical claims handling.
✨Prepare for Structured Questions
Expect to answer structured questions during the interview that assess your judgement and decision-making skills. Practice responding to hypothetical scenarios related to claim viability and documentation handling to demonstrate your analytical abilities.
