Chief Operating Officer

A renowned luxury retailer based in the West Midlands is looking for a dynamic Chief Operating Officer (COO) to lead its next phase of growth. This is a unique chance to combine hands-on leadership with strategic vision at a brand celebrated for fine jewellery, watches, silverware, antiques and bespoke design.The COO will drive operational transformation by integrating CRM and stock systems to boost customer engagement and sales. You’ll champion digital innovation, oversee group operations, and play a key role in expanding into international markets.ResponsibilitiesChampion operational excellence, harnessing AI and digital tools to improve every aspect of the businessGrow international operations, guiding expansion projects and new market entriesOptimise processes to deliver both efficiency and outstanding serviceShape succession plans and nurture top talentCultivate a culture where accountability, attention to detail, and pride in craftsmanship are at the coreCandidate ProfileThe ideal candidate combines strategic vision with practical leadership and proven success in luxury retail or related sectors. Essential qualities include hands-on experience with CRM integration, a passion for digital innovation and a strong track record of balancing business growth with brand integrity. Forward-thinking and adaptable leaders who thrive in the jewellery and luxury goods sector will find this role a perfect platform to make a lasting impact on a heritage brand with global ambitions.