At a Glance
- Tasks: Support patients with exceptional care and provide a 5-star service.
- Company: Join Optical Express, a leader in patient care and innovation.
- Benefits: Competitive salary, bonuses, free eye surgery, and generous leave.
- Other info: Enjoy a fun, rewarding career with ongoing training and growth opportunities.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Strong communication and organisational skills; passion for helping others.
The predicted salary is between 27000 - 27000 £ per year.
Location – Chelmsford
Hours – Full time, 40 hours per week
Salary – £27,000 per annum, bonus & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 33 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It's our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients' consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor in Chelmsford employer: LinkedIn
Optical Express is an exceptional employer that prioritises patient care and employee development in a supportive and collaborative environment. Located in Chelmsford, we offer a competitive salary, extensive benefits including free eye surgery, and a commitment to ongoing training, ensuring our Patient Advisors thrive both personally and professionally. Join us to be part of a team that values integrity, community engagement, and the well-being of our patients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in Chelmsford
✨Tip Number 1
Get to know the company! Research Optical Express and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you fit into their culture of care and excellence.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll need to connect with patients and professionals alike. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Optical Express.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on any updates or new opportunities that pop up in the future.
We think you need these skills to ace Patient Advisor in Chelmsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Patient Advisor role. Highlight your communication skills and any experience in customer service, as these are key to making our patients feel comfortable.
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re passionate about patient care. Share specific examples of how you've provided excellent service in the past, and let your personality shine through!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, so avoid jargon and make it easy for us to see why you’d be a great fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at LinkedIn
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is key. Prepare examples from your past experiences where you successfully communicated with patients or colleagues. Practise articulating these stories clearly, as this will demonstrate your ability to connect with others.
✨Demonstrate Your Passion for Patient Care
Optical Express is all about exceptional patient care. Be ready to discuss why you’re passionate about helping patients and how you can contribute to creating a comfortable environment for them. Share any relevant experiences that highlight your commitment to patient satisfaction.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into whether the company is the right fit for you.
