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- Tasks: Lead and grow a dynamic call centre team to boost sales and customer engagement.
- Company: Join Car Planet, a top UK used car supermarket with rapid growth and a people-first mission.
- Benefits: Enjoy uncapped commission, career progression, and a vibrant work culture across two locations.
- Why this job: Be part of a high-energy team focused on excellence and continuous improvement in sales.
- Qualifications: 2+ years managing a sales call centre; strong leadership and coaching skills required.
- Other info: Work hours are Monday to Saturday, with every other Wednesday off for work-life balance.
The predicted salary is between 30000 - 66000 £ per year.
Location: Watford (WD3 3RT) with occasional work in Barnet (N11 1GN)
Salary: £30,000 basic + uncapped commission (OTE £66,000)
Hours: Monday to Saturday, 9:00 am – 6:00 pm (with every other Weds off)
About Us:
Car Planet is one of the UK’s fastest-growing used car supermarkets, with over 1,500 cars in stock and 1,500+ vehicle sales per month. Our mission is to deliver a seamless car-buying experience by combining data-driven processes with a people-first approach. Our Watford and Barnet branches are supported by a high-performance call centre dedicated to converting digital leads into showroom appointments.
About the Role:
We are looking for an experienced Sales Call Centre Manager to lead and grow our in-house call centre team. You will be responsible for driving appointment conversions, improving agent performance, and ensuring a high standard of customer engagement across all inbound and outbound sales calls. You’ll start by managing a team of 5 with a mandate to scale this up to 10 call agents, ensuring consistent performance through structured training, call audits, and daily coaching.
Key Responsibilities:
- Manage, train, and grow the call centre team to consistently hit appointment booking targets.
- Conduct daily call audits and provide coaching to improve structure, objection handling, and close rates.
- Lead daily team briefings and one-to-one sessions focused on performance improvement.
- Monitor response times, call-to-appointment ratios, and conversion rates to drive accountability.
- Implement and refine call scripts, workflows, and sales techniques to boost call efficiency.
- Track and analyse performance metrics, presenting insights and recommendations to senior management.
- Use customer feedback and call data to continuously improve the sales journey and customer experience.
- Collaborate with sales managers to ensure booked appointments are high quality and sales-ready.
- Maintain a culture of excellence, motivation, and ongoing development within the call centre team.
Key Skills & Experience:
- Minimum 2 years’ experience managing a sales call centre or high-volume phone-based sales team.
- Demonstrated ability to coach agents to hit and exceed conversion targets.
- Strong leadership and communication skills.
- Data-driven approach with a focus on performance metrics and process optimisation.
- Confident in developing objection-handling frameworks and sales scripts.
- Automotive experience is desirable but not essential.
What We Offer:
- OTE of £66,000+ with uncapped commission potential.
- Career progression in a fast-scaling, high-volume business.
- Work between two thriving branches in Watford and Barnet.
- High-energy, collaborative culture with autonomy and ownership.
Call Center Manager (Sales) employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Manager (Sales)
✨Tip Number 1
Familiarise yourself with the automotive industry, even if you don't have direct experience. Understanding the market trends and customer preferences can give you an edge in discussions during interviews.
✨Tip Number 2
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've improved performance metrics or coached agents to exceed targets.
✨Tip Number 3
Research Car Planet's approach to customer engagement and sales processes. Being able to articulate how you can enhance their existing strategies will demonstrate your commitment and understanding of their business.
✨Tip Number 4
Network with current or former employees of Car Planet on platforms like LinkedIn. Gaining insights into the company culture and expectations can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Call Center Manager (Sales)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing sales teams, particularly in a call centre environment. Emphasise your achievements in driving appointment conversions and improving agent performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and your data-driven approach to sales management. Mention specific examples of how you've successfully coached teams to exceed targets in the past.
Highlight Key Skills: In your application, clearly outline your strong communication skills, experience with performance metrics, and any familiarity with developing sales scripts or objection-handling frameworks. These are crucial for the role.
Show Enthusiasm for the Company: Express your excitement about Car Planet's mission and growth. Mention how you can contribute to their goal of delivering a seamless car-buying experience and how your values align with their people-first approach.
How to prepare for a job interview at LinkedIn
✨Showcase Your Leadership Skills
As a Call Centre Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching techniques and how you've driven performance improvements.
✨Know the Metrics
Familiarise yourself with key performance metrics relevant to call centres, such as conversion rates and appointment booking targets. Be ready to discuss how you have used data to optimise processes and improve team performance.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle objections. Think of specific situations where you turned a challenging call into a successful outcome, and be prepared to share these stories.
✨Understand the Company Culture
Research Car Planet's mission and values. Be prepared to discuss how your personal values align with theirs and how you can contribute to maintaining a high-energy, collaborative culture within the call centre.
