At a Glance
- Tasks: Provide top-notch support for web applications and solve technical issues for clients.
- Company: Join a worker-owned digital agency that values collaboration and community.
- Benefits: Enjoy 25 days holiday, flexible hours, and the chance to become a co-owner.
- Other info: Embrace a dynamic environment with opportunities for growth and shared profits.
- Why this job: Make a real impact while working remotely in a supportive, friendly team.
- Qualifications: Experience in development or technical support with a knack for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
We're looking for a technically capable and customer-focused Support Developer to join our small, friendly team. This is a support-first role, you'll be the first point of contact for technical issues raised by our clients, working across a varied portfolio of web applications and CMS-based sites. You'll need to be comfortable context-switching between different technologies and codebases, and genuinely enjoy solving problems for people.
This is a fully remote role, open to candidates based in the UK. Day-to-day you'll handle first and second line support tickets, diagnose and fix bugs, carry out routine maintenance tasks, and occasionally contribute to small development pieces. Our clients' systems are built on a range of technologies, so an adaptable, investigative mindset matters more than deep expertise in any single stack.
What you'll be doing:
- Handling first and second line support requests, triaging issues and keeping clients informed
- Diagnosing and resolving bugs across web applications built in .NET/ASP.NET, WordPress, and Drupal
- Querying and maintaining relational databases (SQL Server, MySQL, or similar) to investigate and resolve data-related issues
- Making small-to-medium development fixes and enhancements across a range of codebases
- Supporting and maintaining CMS-based sites, including content, configuration, and plugin/module issues
- Documenting resolutions and contributing to internal knowledge bases
What we're looking for:
- Some commercial experience in a development or technical support role
- Working knowledge of .NET or ASP.NET, including experience supporting or maintaining ASP.NET WebForms applications
- Comfortable writing SQL queries and working with relational databases
- Familiarity with WordPress and/or Drupal at a technical level, not just content editing, but theme files, plugins/modules, and configuration
- Good communication skills, you'll be writing to clients regularly and need to translate technical issues into plain language
- A methodical approach to problem-solving and a willingness to work in unfamiliar codebases
Nice to have:
- Deeper experience with legacy .NET systems - WebForms in particular features across a number of our client applications
- Exposure to ORM frameworks such as Entity Framework
- Any experience with data analysis or reporting
- Familiarity with SQL Jobs or SSIS
- Experience working in a managed hosting or agency environment
A note on technology:
We work with a wide range of client systems and don't expect you to know everything. What matters is that you're comfortable picking up new tools, can find your way around an unfamiliar codebase, and know how to ask the right questions when you're stuck.
About Co-operative Web:
Co-operative Web is a worker-owned digital agency. We've been building and supporting web applications, CMS sites, and digital infrastructure for clients across the public, private, and third sectors for over two decades. As a co-operative, we're owned and run by the people who work here, which means decisions are made collectively, profits are shared fairly, and everyone has a genuine stake in how the business is run. We're a small, close-knit team that values trust, flexibility, and doing good work for clients we care about.
Benefits:
- 25 days holiday plus bank holidays
- Fully remote working (UK only)
- Flexible working hours
- Employer contributed pension
- Membership (available after your first six months)
Joining as a member means becoming a part-owner of the business with all the rights and rewards that come with it:
- An additional day of holiday for each year of membership, up to a maximum of 35 days
- Voting rights at members' and general meetings, giving you a real say in how the company is run
- A share of any profits distributed among the membership
We do not pay recruitment fees. If you are a recruiter or agency, please do not make contact we only accept direct applications.
Support Developer in Bristol employer: LinkedIn
Co-operative Web is an exceptional employer that prioritises a supportive and collaborative work culture, allowing you to thrive as a Support Developer in a fully remote setting. With flexible working hours, generous holiday allowances, and the unique opportunity to become a co-owner of the business, you will not only contribute to meaningful projects but also enjoy a genuine stake in the company's success. Join a close-knit team that values trust and collective decision-making, ensuring your voice is heard and your contributions are recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Support Developer in Bristol
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Co-operative Web's projects and values. This will help you connect your skills to what they do and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about tackling technical issues, try to simulate some common support scenarios. This way, you'll be ready to demonstrate your methodical approach during the interview.
✨Tip Number 3
Brush up on your communication skills! You'll need to explain technical issues in plain language to clients. Practise breaking down complex concepts into simple terms, so you can shine when discussing your experience.
✨Tip Number 4
Apply through our website! We love seeing direct applications, and it shows you're keen on joining our team. Plus, it gives you a better chance to stand out from the crowd!
We think you need these skills to ace Support Developer in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Support Developer role. Highlight your experience with .NET, SQL, and any CMS platforms like WordPress or Drupal. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, share examples of how you've tackled technical issues in the past. We love candidates who can demonstrate a methodical approach to problem-solving and a knack for diagnosing bugs across different technologies.
Keep It Clear and Concise:When writing your cover letter, remember to keep it straightforward. Use plain language to explain your technical experience and how it relates to the role. We appreciate good communication skills, especially since you'll be interacting with clients regularly.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, we can ensure your application gets the attention it deserves. Plus, it’s the best way to show us you’re genuinely interested in joining our team!
How to prepare for a job interview at LinkedIn
✨Know Your Tech Stack
Familiarise yourself with the technologies mentioned in the job description, especially .NET/ASP.NET, WordPress, and Drupal. Brush up on your SQL skills too, as you'll need to demonstrate your ability to query and maintain databases during the interview.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific bugs you've resolved or support tickets you've handled. This will showcase your methodical approach and adaptability, which are key for this role.
✨Communicate Clearly
Since you'll be translating technical jargon into plain language for clients, practice explaining complex concepts simply. You might even want to role-play with a friend to get comfortable with this aspect of the job.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the types of projects you might work on. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
