At a Glance
- Tasks: Manage customer relationships and drive platform utilisation in healthcare settings.
- Company: Pioneering AI-powered medical imaging company transforming healthcare.
- Benefits: Remote work, travel opportunities, and a chance to impact patient outcomes.
- Other info: Exciting growth stage with opportunities for professional development.
- Why this job: Join a mission-driven team at the forefront of life-saving technology.
- Qualifications: 3-5 years in customer-facing roles within healthcare or MedTech.
The predicted salary is between 50000 - 65000 € per year.
SciPro are partnered with a pioneering AI-powered medical imaging company fundamentally shaping the way healthcare professionals work, contributing to early detection and appropriate treatment of health conditions. With a strong presence internationally and having secured a significant round of funding, they are exceptionally positioned for further growth.
You will manage end-to-end customer relationships across the UK and Ireland, with the ability to travel to partnership sites when needed. This is a hands-on role requiring a blend of clinical understanding and commercial adeptness to drive platform utilisation and ensure long-term account retention.
Key Responsibilities- Drive clinical adoption and platform utilisation across diverse healthcare deployments.
- Manage the end-to-end customer lifecycle, including project-managing new site installations and system upgrades.
- Conduct regular strategic account reviews to evaluate usage trends, service needs, and growth opportunities.
- Conduct direct customer touchpoints, providing training and attending clinical procedures to ensure optimal product usage.
- Work closely with the commercial team to identify growth opportunities, manage renewals, and execute at-risk account recovery.
- Maintain high-level commercial awareness to expand the company's footprint within the territory.
- 3-5 years of experience in a customer-facing role within healthcare, MedTech, or a regulated clinical software environment.
- An understanding of hospital clinical workflows, staff hierarchies, and the NHS (or equivalent public health systems).
- Proven ability to independently manage complex, multi-stakeholder accounts with a proactive approach to problem-solving.
- Exceptional communication skills to navigate change management within clinical settings.
- A valid driving license and the ability to travel to customer sites as required.
This is an exciting opportunity to join a mission-driven company at a critical stage of growth, working with life-saving AI technology that is transforming patient outcomes in multiple therapeutic areas. If this sounds of interest, feel free to apply or reach out directly for more information.
Customer Success Manager in Bristol employer: LinkedIn
As a Customer Success Manager at this pioneering AI-powered medical imaging company, you will be part of a dynamic and innovative team dedicated to transforming healthcare through cutting-edge technology. The company fosters a collaborative work culture that prioritises employee growth, offering ample opportunities for professional development and the chance to make a meaningful impact on patient outcomes. With a strong international presence and a commitment to supporting your success, this role provides a unique opportunity to thrive in a rapidly evolving industry while enjoying the flexibility of remote work and travel.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to connections in the healthcare and MedTech sectors. Attend industry events or webinars to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their clinical workflows and how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've managed complex accounts or improved customer satisfaction in previous roles. This will demonstrate your proactive approach and fit for the Customer Success Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission-driven team.
We think you need these skills to ace Customer Success Manager in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in healthcare and any relevant skills that match the job description. We want to see how you can drive clinical adoption and manage customer relationships!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission. Don’t forget to mention your understanding of clinical workflows and how you can contribute to our growth.
Showcase Your Communication Skills:Since exceptional communication is key for this role, make sure your application reflects that. Use clear, concise language and structure your documents well. We want to see how you can navigate change management and engage with diverse stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at LinkedIn
✨Know Your Stuff
Make sure you understand the company's AI-powered medical imaging technology and how it impacts healthcare. Brush up on clinical workflows and the NHS, as this knowledge will help you connect with the interviewers and demonstrate your expertise in the field.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in managing customer relationships, especially in healthcare or MedTech. Be ready to discuss how you've driven platform utilisation and handled complex accounts, as these are key aspects of the role.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This will not only help you provide relevant answers but also show that you value the interviewer's input. Don't hesitate to ask clarifying questions if needed; it demonstrates your engagement and interest.
✨Be Ready to Discuss Growth Strategies
Think about how you can contribute to the company's growth within the UK and Ireland. Prepare to discuss potential strategies for account retention and expansion, as well as how you would approach at-risk accounts. This shows that you're proactive and aligned with their goals.
