At a Glance
- Tasks: Provide top-notch support for web applications and solve technical issues for clients.
- Company: Join a worker-owned digital agency that values collaboration and community.
- Benefits: Enjoy 25 days holiday, flexible hours, and the chance to become a co-owner.
- Other info: Be part of a close-knit team with excellent career growth opportunities.
- Why this job: Make a real impact while working remotely in a supportive, friendly team.
- Qualifications: Experience in development or technical support with a knack for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
We're looking for a technically capable and customer-focused Support Developer to join our small, friendly team. This is a support-first role, you'll be the first point of contact for technical issues raised by our clients, working across a varied portfolio of web applications and CMS-based sites. You'll need to be comfortable context-switching between different technologies and codebases, and genuinely enjoy solving problems for people.
This is a fully remote role, open to candidates based in the UK. Day-to-day you'll handle first and second line support tickets, diagnose and fix bugs, carry out routine maintenance tasks, and occasionally contribute to small development pieces. Our clients' systems are built on a range of technologies, so an adaptable, investigative mindset matters more than deep expertise in any single stack.
What you'll be doing:
- Handling first and second line support requests, triaging issues and keeping clients informed
- Diagnosing and resolving bugs across web applications built in .NET/ASP.NET, WordPress, and Drupal
- Querying and maintaining relational databases (SQL Server, MySQL, or similar) to investigate and resolve data-related issues
- Making small-to-medium development fixes and enhancements across a range of codebases
- Supporting and maintaining CMS-based sites, including content, configuration, and plugin/module issues
- Documenting resolutions and contributing to internal knowledge bases
What we're looking for:
- Some commercial experience in a development or technical support role
- Working knowledge of .NET or ASP.NET, including experience supporting or maintaining ASP.NET WebForms applications
- Comfortable writing SQL queries and working with relational databases
- Familiarity with WordPress and/or Drupal at a technical level, not just content editing, but theme files, plugins/modules, and configuration
- Good communication skills, you'll be writing to clients regularly and need to translate technical issues into plain language
- A methodical approach to problem-solving and a willingness to work in unfamiliar codebases
Nice to have:
- Deeper experience with legacy .NET systems - WebForms in particular features across a number of our client applications
- Exposure to ORM frameworks such as Entity Framework
- Any experience with data analysis or reporting
- Familiarity with SQL Jobs or SSIS
- Experience working in a managed hosting or agency environment
A note on technology:
We work with a wide range of client systems and don't expect you to know everything. What matters is that you're comfortable picking up new tools, can find your way around an unfamiliar codebase, and know how to ask the right questions when you're stuck.
About Co-operative Web:
Co-operative Web is a worker-owned digital agency. We've been building and supporting web applications, CMS sites, and digital infrastructure for clients across the public, private, and third sectors for over two decades. As a co-operative, we're owned and run by the people who work here, which means decisions are made collectively, profits are shared fairly, and everyone has a genuine stake in how the business is run. We're a small, close-knit team that values trust, flexibility, and doing good work for clients we care about.
Benefits:
- 25 days holiday plus bank holidays
- Fully remote working (UK only)
- Flexible working hours
- Employer contributed pension
- Membership (available after your first six months)
Joining as a member means becoming a part-owner of the business with all the rights and rewards that come with it:
- An additional day of holiday for each year of membership, up to a maximum of 35 days
- Voting rights at members' and general meetings, giving you a real say in how the company is run
- A share of any profits distributed among the membership
We do not pay recruitment fees. If you are a recruiter or agency, please do not make contact we only accept direct applications.
Support Developer in Birmingham employer: LinkedIn
Co-operative Web is an exceptional employer that prioritises a supportive and collaborative work culture, offering fully remote roles for UK-based candidates. As a worker-owned digital agency, employees enjoy flexible working hours, generous holiday allowances, and the unique opportunity to become a part-owner of the business, ensuring that everyone has a voice in decision-making and a share in the profits. With a focus on employee growth and a commitment to doing meaningful work for clients, Co-operative Web fosters an environment where technical skills can flourish alongside personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Support Developer in Birmingham
✨Tip Number 1
Get your tech skills sharp! Brush up on .NET, SQL, and CMS platforms like WordPress and Drupal. The more comfortable you are with these technologies, the better you'll handle those tricky support tickets.
✨Tip Number 2
Practice your communication skills! You'll need to explain technical issues in simple terms to clients. Try role-playing with a friend or family member to get the hang of it.
✨Tip Number 3
Show off your problem-solving mindset! During interviews, share examples of how you've tackled challenges in the past. We love hearing about your investigative approach to fixing bugs.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed by us. Plus, we’re all about direct applications, so skip the recruiters and come straight to the source.
We think you need these skills to ace Support Developer in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Support Developer role. Highlight your experience with .NET, SQL, and any CMS platforms like WordPress or Drupal. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, share examples of how you've tackled technical issues in the past. We love candidates who can demonstrate a methodical approach to problem-solving and can communicate complex ideas in simple terms.
Be Yourself:Let your personality shine through in your written application! We’re a friendly team, so showing us who you are and how you fit into our culture is just as important as your technical skills.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at LinkedIn
✨Know Your Tech Stack
Familiarise yourself with the technologies mentioned in the job description, especially .NET/ASP.NET, WordPress, and Drupal. Brush up on your SQL skills too, as you'll need to demonstrate your ability to query and maintain databases during the interview.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific bugs you've resolved or support tickets you've handled. This will showcase your methodical approach and adaptability, which are key for this role.
✨Communicate Clearly
Since you'll be translating technical jargon into plain language for clients, practice explaining complex concepts simply. You might even want to do a mock interview with a friend to refine your communication skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the types of projects you might work on. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
