At a Glance
- Tasks: Support patients with exceptional care and provide a 5-star service in our Birmingham clinic.
- Company: Join Optical Express, a leader in patient care and innovative technology.
- Benefits: Competitive salary, bonuses, free eye surgery, and generous leave.
- Other info: Enjoy a fun, rewarding career with ongoing training and growth opportunities.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Strong communication, organisational skills, and a passion for helping others.
The predicted salary is between 26500 - 26500 € per year.
Location - Birmingham
Hours: Full time, 40 hours (must be happy to work weekends)
Salary - £26,500 per annum + bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
It's our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Working in our Birmingham clinic, your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Scheduling patients' consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 33 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
Patient Advisor in Birmingham employer: LinkedIn
Optical Express is an exceptional employer that prioritises patient care and employee development in a supportive and collaborative environment. Located in Birmingham, our team enjoys a modern workplace with state-of-the-art facilities, generous annual leave, and ongoing training opportunities, all while contributing to meaningful community projects. We offer competitive salaries, bonus potential, and unique benefits like free laser eye surgery, making us a rewarding choice for those seeking a fulfilling career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills align with the role of Patient Advisor. We want to see your passion for patient care shine through!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and confident when discussing your experiences. Remember, this role is all about making patients feel comfortable and relaxed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Optical Express team.
We think you need these skills to ace Patient Advisor in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Patient Advisor role. Highlight your communication skills and any experience you have in customer service or healthcare. We want to see how you can bring a 5-star service to our patients!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for patient care and why you want to join Optical Express. We love hearing personal stories that connect you to our mission of exceptional patient care.
Showcase Your Skills:In your application, be sure to showcase your organisational and negotiation skills. Mention any relevant experiences where you've successfully managed tasks or resolved issues, as these are key for a Patient Advisor.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at LinkedIn
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is key. Prepare examples from your past experiences where you successfully communicated with patients or colleagues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your People Skills
Since the role involves building relationships with patients, think of ways to highlight your interpersonal skills. Share stories that illustrate how you've made others feel comfortable and valued, especially in a healthcare setting.
✨Prepare for Role-Specific Questions
Expect questions related to patient care and handling sensitive information. Think about how you would approach common scenarios, like explaining procedures to patients or managing their concerns. This preparation will help you respond confidently and show that you're ready for the role.
