At a Glance
- Tasks: Provide top-notch technical support and training to dealerships in the automotive sector.
- Company: Join a rapidly growing automotive export business transforming the industry.
- Benefits: Earn up to £55,000 plus car, bonus, and fantastic additional perks.
- Other info: Fully remote work with opportunities for professional growth and development.
- Why this job: Make a real impact on customer care and dealership success in a dynamic field role.
- Qualifications: 5 years in automotive tech, with a formal qualification or Master Technician experience.
The predicted salary is between 55000 - 55000 € per year.
You will be joining one of the fastest growing automotive export businesses in the world at a key moment in the transformation of the sector. This is a very exciting role in which you will work for this passenger car business which has experienced stunning growth in the last 2 years. Your role is to provide the most outstanding level of technical customer care and technical training directly to the dealership network. This role is part of the company's growth strategy where customer care is at the heart of its planned growth. The work that you do will directly impact repeat business, dealer reputation and future sales success. Reputation is everything in this sector, not just the provision of a wonderful car product, but in the provision of outstanding customer service. This role is 100% field based.
DUTIES
- Provide fully field-based technical support to the passenger car Dealer network and create visit reports.
- Manage a caseload and liaise with engineers.
- Escalate unresolved cases to the appropriate engineering team.
- Liaise with Quality Improvement Team and the customer experience team to suggest improvements to the product.
- Liaise with the aftersales team.
- Review technical automotive documentation received from head office.
- Create technical presentations and seminars and deliver to on-site technicians, ensuring best practices are shared across the Dealer network.
- Create technical service bulletins, troubleshooting guides and training materials.
- Support the Warranty Team by verifying technical failures and providing expert recommendations.
REQUIREMENTS:
- 5 years of experience in a previous technical role within the automotive sector.
- A formal technical or engineering-based qualification or Master Technician experience.
- Experience with diagnostic tooling and engineering logging equipment.
- Experience in hybrid and electric vehicle systems.
- Ability to read and understand engineering drawings, including electrical diagrams.
- Full and clean driving licence.
- Happy to work fully remotely and field based.
Master Technician in Birmingham employer: LinkedIn
Join a rapidly expanding automotive export business that prioritises exceptional customer care and technical training within the dealership network. As a Master Technician, you will benefit from a fully remote work style in North England, competitive salary, and a supportive work culture that fosters professional growth and development. With a focus on innovation and quality, this company offers unique opportunities to make a significant impact in the automotive sector while enjoying excellent additional benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Master Technician in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the hunt for a Master Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers, be ready to demonstrate your technical expertise. Bring along examples of your work or even create a mini-presentation to highlight your experience with diagnostic tooling and hybrid systems.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to the automotive sector. Think about how you can relate your past experiences to the role's requirements, especially around customer care and training.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of exciting opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you're keen on joining our team!
We think you need these skills to ace Master Technician in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Master Technician role. Highlight your relevant experience in the automotive sector, especially any technical roles you've held. We want to see how your skills align with what we're looking for!
Showcase Your Technical Skills:In your application, don't forget to showcase your technical skills and qualifications. Mention your experience with diagnostic tooling and hybrid/electric vehicle systems. This is key for us as we value expertise in these areas.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing outstanding customer service and technical support. We love seeing candidates who are excited about making a difference in the dealership network.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at LinkedIn
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around hybrid and electric vehicle systems. Be ready to discuss your experience with diagnostic tooling and engineering logging equipment, as well as any relevant qualifications. This will show that you're not just a candidate, but a knowledgeable expert in the field.
✨Showcase Your Communication Skills
Since this role involves liaising with dealerships and providing training, it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively communicated technical information in the past, whether through presentations or direct support. This will highlight your ability to connect with others and share knowledge.
✨Prepare for Scenario Questions
Expect questions that put you in real-world scenarios, like handling a difficult technical issue or training a group of technicians. Think about past experiences where you've successfully navigated challenges and be ready to explain your thought process. This will help interviewers see how you approach problem-solving in a practical context.
✨Understand the Company Culture
Research the company’s growth strategy and their focus on customer care. Be prepared to discuss how your values align with theirs and how you can contribute to their mission. Showing that you understand their goals and are excited about being part of their journey will set you apart from other candidates.
