At a Glance
- Tasks: Support customer engagement and optimise their experience with RiskNarrative.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and customer experience enhancement.
- Benefits: Enjoy generous holidays, health perks, wellbeing programs, and employee discounts.
- Other info: Fluency in French or Russian is a plus; flexible work environment with opportunities for growth.
- Why this job: Be part of a dynamic team that drives impactful solutions for businesses while enhancing your skills.
- Qualifications: Experience in customer engagement or SaaS platforms; strong analytical and relationship skills required.
The predicted salary is between 36000 - 60000 £ per year.
About the Business:LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.comAbout the Team:The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance and risk management across the entire customer lifecycle for our customers.About the Role:You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support.Responsibilities:Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrativeManaging a portfolio of customers and ensuring all strategic engagement services deliverables are metBeing an expert in RiskNarrative’s product suite and bespoke customer use cases to provide valuable insight and guidanceIdentifying areas for optimisation of the platform through regular reviews, analysing data to drive insights and clearly presenting to customersWorking collaboratively with customers to understand specific business needs and ensure the solutions configured in RiskNarrative deliver against their ongoing business objectivesDefining, building and delivering strategic roadmaps to meet strategic business goals, working closely with Account ManagementLeading regular configuration, optimization, training and delivery projectsCollaborating with cross-functional teams to identify and represent customer needs and developing solutionsDelivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders.Requirements:Have experience in a similar role (customer engagement / success/ saas platforms), managing technical projectsHave exceptional technical or analytical experience,; confident working with APIs, SQL etcHave expert customer relationship skills and a client-first focused approach to working with a range of stakeholdersHave problem-solving and investigative skills with high attention to detailAble to handle multiple streams of work simultaneouslyAble to react well to rapidly changing requirements with a positive attitudeAble to meet deadlines while delivering an exceptional customer experienceHaving experience working in the financial crime & fraud sector is beneficial, however not essentialHaving Fluent French or Russian speakers would be beneficial however not required We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:Generous holiday allowance with the option to buy additional daysHealth screening, eye care vouchers and private medical benefitsWellbeing programsLife assuranceAccess to a competitive contributory pension schemeSave As You Earn share option schemeTravel Season ticket loanElectric Vehicle SchemeOptional Dental InsuranceMaternity, paternity and shared parental leaveEmployee Assistance ProgrammeAccess to emergency care for both the elderly and childrenRECARES days, giving you time to support the charities and causes that matter to youAccess to employee resource groups with dedicated time to volunteerAccess to extensive learning and development resourcesAccess to employee discounts scheme via Perks at WorkLearn more about the LexisNexis Risk team and how we work here
Associate Customer Engagement Manager employer: LinkedIn
At LexisNexis Risk Solutions, we pride ourselves on being an exceptional employer that prioritises employee wellbeing and professional growth. Our collaborative work culture fosters innovation and supports your career development through extensive learning resources and opportunities to engage in meaningful projects. With a generous benefits package, including health screening, flexible leave options, and community support initiatives, we ensure that our team members thrive both personally and professionally in a dynamic environment focused on customer success.
Contact Details:
LinkedIn Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Associate Customer Engagement Manager
✨Tip Number 1
Familiarise yourself with the RiskNarrative product suite. Understanding its features and benefits will allow you to speak confidently about how it can solve customer problems, which is crucial for the Associate Customer Engagement Manager role.
✨Tip Number 2
Network with current or former employees of LexisNexis Risk Solutions. They can provide valuable insights into the company culture and expectations, helping you tailor your approach during interviews.
✨Tip Number 3
Brush up on your technical skills, especially in APIs and SQL. Being able to demonstrate your analytical capabilities will set you apart, as these are key components of the role.
✨Tip Number 4
Prepare examples of how you've successfully managed customer relationships in the past. Highlighting your client-first approach and problem-solving skills will resonate well with the hiring team.
We think you need these skills to ace Associate Customer Engagement Manager
Customer Relationship Management
Technical Project Management
API Integration
SQL Proficiency
Data Analysis
Problem-Solving Skills
Attention to Detail
Cross-Functional Collaboration
Strategic Roadmap Development
Customer Engagement Strategies
Performance Tracking and Reporting
Adaptability to Change
Time Management
Fluent French or Russian (beneficial)
Some tips for your application 🫡
Understand the Role:Take the time to thoroughly read the job description for the Associate Customer Engagement Manager position. Understand the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV:Customise your CV to highlight relevant experience in customer engagement, technical project management, and any specific skills mentioned in the job description, such as working with APIs or SQL.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer engagement and your understanding of LexisNexis Risk Solutions. Mention specific examples from your past experiences that demonstrate your ability to deliver exceptional customer service and manage technical projects.
Highlight Relevant Skills:In your application, emphasise your analytical skills, problem-solving abilities, and experience in managing multiple projects. If you have experience in the financial crime and fraud sector, make sure to mention it, even if it's not essential.
How to prepare for a job interview at LinkedIn
✨Understand the Product Suite
Make sure you have a solid grasp of RiskNarrative’s product suite. Familiarise yourself with its features and how it addresses customer needs. This will help you demonstrate your expertise during the interview.
✨Showcase Your Customer Engagement Skills
Prepare examples from your past experiences that highlight your customer relationship skills. Be ready to discuss how you've successfully managed customer portfolios and delivered exceptional service.
✨Demonstrate Technical Proficiency
Since the role involves working with APIs and SQL, brush up on your technical skills. Be prepared to discuss any relevant projects where you utilised these tools to solve problems or optimise processes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and adaptability. Think of situations where you had to manage multiple tasks or adapt to changing requirements, and be ready to share how you handled them.
