Application Support Specialist

Murex Support Analyst – Front Office Trading | London | Permanent | £100,000–£110,000 + BonusA leading global financial institution is seeking a Murex Support Analyst to join its London trading floor team, providing front-to-back support across FX, FX Options, and Commodities. This is a key role within a high-performing, front-office-aligned production support function, with direct exposure to traders and a critical contribution to business continuity and platform stability.The successful candidate will join a small, agile team responsible for both functional and technical aspects of application support, working across two instances of Murex (v2.11 and v3.1). This includes incident resolution, root cause analysis, server-side troubleshooting, and engagement with global teams on system enhancements and migrations—including the move toward Murex Cloud (MX.3 SaaS).Key Responsibilities:Provide Level 2/3 application support for Murex environments (FX, FX Options, Commodities)Investigate and resolve technical, functional, and infrastructure-related issuesSupport the full trade lifecycle, including pricing, PnL, and risk modulesCollaborate directly with front-office traders and business stakeholdersPerform application restarts, log analysis, and server-level diagnosticsParticipate in weekend and on-call support (ad hoc, with future move to rota)Contribute to automation and tooling improvementsRequired Skills & Experience:Must have front-office exposure, proven experience interacting with Traders.Proven experience supporting Murex (v2.11 and/or v3.1) in a production environmentStrong working knowledge of Linux/Unix and SQLUnderstanding of FX and Commodities trade lifecyclesHands-on experience with monitoring tools (e.g. Splunk, Grafana, ITRS)Scripting skills in Python or ShellAdditional Information:Location: London – onsite required initially; hybrid available post onboardingWorking Hours: Shift-based (7am–3pm / 9am–5pm)Compensation: £100,000–£110,000 base + annual bonusPermanent, full-time position