Application Support Engineer

Are you a skilled Application Support Engineer looking to rise to a new challenge?Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are currently looking for an Application Support Engineer with proven experience in cash management and finance operations to join our team in our Uxbridge (UB8 1QQ) office.You will be responsible for the BAU maintenance and user support of Pepper’s Internal Systems, working closely with the Development Team to deliver enhancements and new developments.We are looking for someone with outstanding customer service who can support our employees with a range of duties.As an Application Support Engineer, your responsibilities will include:Providing First Line support for all user issues relating to the mortgage application software, escalating to SMEs or developers as requiredManaging and closing out all internal and external support ticketsMaintaining and configuring the internal systems in accordance with user and functional requirements – including maintaining base rates, setting up new products, and user access maintenanceWorking closely with the Change Team to understand requirements, and develop a deep understanding of current systems behaviourUpdating the internal Project Management databases and any libraries pertaining to the origination system to store all documentation and ensure it accurately reflects the current state of the systemBuilding and maintaining a good working relationship with the business stakeholdersAuthoring well-presented client and business-facing documentationEssential SkillsExcellent Word & Excel skillsPrevious experience in a support roleStrong SQL skills and experienceStrong analytical and organisational skillsExcellent written and spoken communication skillsProactive approach and positive attitude when dealing with stakeholdersSelf-starter with good attention to detail BenefitsSalary £33,750After Induction Training, Hybrid Working is available.Private Medical InsuranceSalary Sacrifice Pension matched up to 8%25 days Holiday plus Bank HolidaysEAPEnhanced Maternity & PaternityWellbeing and Volunteering DaysEye Care contributionPayroll GivingLife AssuranceAbout Pepper AdvantageThe UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.