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- Tasks: As a 2nd Line Engineer, you'll troubleshoot and resolve technical issues for our clients.
- Company: Join a dynamic tech company known for innovation and a supportive work culture.
- Benefits: Enjoy flexible working hours, remote work options, and opportunities for professional growth.
- Why this job: This role offers hands-on experience in tech support and a chance to make a real impact.
- Qualifications: We're looking for tech-savvy individuals with problem-solving skills and a passion for customer service.
- Other info: No prior experience required; just bring your enthusiasm and willingness to learn!
The predicted salary is between 36000 - 60000 £ per year.
We\’re Hiring: 2nd Line IT Engineer | Newcastle Are you an experienced IT Support professional ready to step up? We\’re looking for a 2nd Line IT Engineer to join a fast-paced, growing tech-driven business based in Newcastle (on-site).This role offers the chance to support escalated issues while getting stuck into project delivery, infrastructure upgrades, and automation work.What you\’ll be doing:Acting as an escalation point for 1st line supportManaging AD, Exchange, M365, VPNs & GPOsScripting in PowerShell and supporting infrastructure refreshesAV & telephony support (8×8 / Skype)Mentoring junior techs and documenting best practicesWhat you’ll need:3+ years in IT support (ideally 2nd line)Strong knowledge of Microsoft tech stackSolid troubleshooting ability with minimal supervisionWhat’s on offer:£30,000 salaryClear progression pathwayHands-on project exposureSupportive, collaborative team📩 Apply now or drop me a message if this sounds like your next move!#ITJobs #2ndLineSupport #NewcastleJobs #Hiring #TechCareers #Microsoft365 #Infrastructure #PowerShell #ITSupport #CareerGrowth
2nd Line Engineer employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Make sure to familiarize yourself with common troubleshooting techniques and tools used in 2nd line support. Being able to demonstrate your problem-solving skills during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your knowledge of networking concepts and protocols, as these are crucial for a 2nd Line Engineer role. Showing that you have a solid understanding of these topics will help you impress the interviewers.
✨Tip Number 3
Prepare to discuss your experience with ticketing systems and how you've managed customer queries in the past. Highlighting your communication skills and ability to work under pressure will be key.
✨Tip Number 4
Research our company culture and values at StudySmarter. Being able to align your personal values with ours during the interview can show that you're not just a fit for the role, but also for our team.
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of a 2nd Line Engineer. Familiarize yourself with common technical issues, troubleshooting methods, and customer service skills that are essential for this position.
Tailor Your CV: Customize your CV to highlight relevant experience and skills related to IT support and engineering. Include specific examples of how you've resolved technical issues or improved processes in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention why you want to work as a 2nd Line Engineer and how your background makes you a great fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at LinkedIn
✨Understand the Technical Requirements
Make sure you have a solid grasp of the technical skills required for a 2nd Line Engineer role. Brush up on your knowledge of networking, troubleshooting, and relevant software tools. Be prepared to discuss specific technologies and how you've used them in past experiences.
✨Showcase Problem-Solving Skills
During the interview, be ready to demonstrate your problem-solving abilities. You might be presented with hypothetical scenarios or real-life issues that require quick thinking. Practice articulating your thought process clearly and logically.
✨Communicate Effectively
Strong communication skills are crucial for a 2nd Line Engineer. Be prepared to explain complex technical concepts in simple terms. This will show that you can effectively communicate with both technical and non-technical team members.
✨Prepare Questions for the Interviewer
Have a list of insightful questions ready to ask the interviewer. This shows your interest in the role and the company. Inquire about team dynamics, ongoing projects, or opportunities for professional development within the organization.
