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- Tasks: Support Avaya systems and handle user changes in a dynamic team.
- Company: Join a leading UK tech services provider with a focus on innovation.
- Benefits: Enjoy remote work, monthly HQ visits, and competitive on-call pay.
- Why this job: Gain valuable experience with clear progression to Tier 3 roles.
- Qualifications: Experience with Avaya CMS and VOIP is essential; support background preferred.
- Other info: Opportunity for cross-training in cloud contact centre technologies.
The predicted salary is between 27000 - 63000 £ per year.
Looking to level up your Avaya expertise in a remote-first environment with real career progression? We’re working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10, and comfortable handling user changes, deletions, and general system support.
This team supports a wide range of enterprise and public sector customers — with training pathways to Tier 3 and cross-training across cloud contact centre platforms (CXone, NICE, etc.) and wider infrastructure.
What’s in it for you?
- Remote working – with just one monthly visit to HQ in Manchester
- Clear path to Tier 3 – training across Avaya + cloud platforms
- On-call rota (1 in 4–8) with £350 per shift + paid overtime
- Great team culture – supportive and well-established engineering group
You’ll need:
- Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes)
- VOIP understanding
- Previous experience in a 2nd line/tiered support environment
- Eligibility for BPSS & NPPV3 clearance (after probation)
Nice to Have:
- Experience with CXone, NICE, or cloud contact centre tech
- SIP, VOIP trunking, or wider infrastructure exposure
Salary: Up to £45,000 DOE + £350 On-Call + Overtime
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Avaya Support Engineer
✨Tip Number 1
Familiarise yourself with the latest features and updates of Avaya CMS 8 and 10. Being able to discuss these in detail during your interview will show your genuine interest and expertise in the platform.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach.
✨Tip Number 3
Brush up on your VOIP knowledge and be prepared to discuss how it integrates with Avaya systems. This will demonstrate your technical proficiency and readiness for the role.
✨Tip Number 4
Prepare questions about the training pathways to Tier 3 and cross-training opportunities. Showing that you're eager to grow within the company can set you apart from other candidates.
We think you need these skills to ace 2nd Line Avaya Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with Avaya CMS 8 or 10, as well as any relevant VOIP understanding. Use specific examples from your previous roles to demonstrate your skills in a 2nd line support environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with user changes and system support, and how you can contribute to their team culture. Don’t forget to include your interest in career progression towards Tier 3.
Highlight Relevant Certifications: If you have any certifications related to Avaya or cloud contact centre technologies, make sure to mention them in your application. This will show your commitment to professional development and enhance your candidacy.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a technical support role.
How to prepare for a job interview at LinkedIn
✨Showcase Your Avaya Knowledge
Make sure to highlight your hands-on experience with Avaya CMS 8 or 10 during the interview. Be prepared to discuss specific scenarios where you've handled user changes, deletions, and general system support.
✨Demonstrate Your VOIP Understanding
Since VOIP understanding is crucial for this role, be ready to explain how you’ve applied your knowledge in previous positions. Discuss any relevant projects or challenges you've faced and how you overcame them.
✨Prepare for Technical Questions
Expect technical questions related to 2nd line support and troubleshooting. Brush up on common issues and solutions within Avaya systems, as well as any experience you have with CXone or NICE platforms.
✨Emphasise Teamwork and Culture Fit
This role is part of a supportive engineering group, so be sure to convey your ability to work well in a team. Share examples of how you've collaborated with colleagues in past roles and contributed to a positive team culture.
