At a Glance
- Tasks: Be the go-to person for tech support, solving issues via phone, email, and tickets.
- Company: Join Lithium3 IT Consulting, a dynamic team focused on innovative IT solutions.
- Benefits: Enjoy flexible working options and a supportive work culture with growth opportunities.
- Other info: Lithium3 values diversity and is committed to equal opportunities for all applicants.
- Why this job: Kickstart your IT career while making a real impact in a fast-paced environment.
- Qualifications: Experience in 1st Line Support and Microsoft 365 is essential; customer service skills are a must.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a proactive and customer-focused 1st Line Support Analyst to join our IT team. The ideal candidate will be the first point of contact for technical support queries, providing efficient and effective resolution to users. This role requires strong experience in Microsoft 365 Administration, laptop builds, and mobile device management. Knowledge of cyber security principles is desirable.
Key Responsibilities:
- Act as the first point of contact for all IT support queries via phone, email, and ticketing system.
- Provide first-line support for hardware, software, and network issues.
- Administer and manage Microsoft 365 environments, including user account creation, license assignment, and troubleshooting.
- Configure, build, and deploy laptops for new users and refreshes.
- Manage and support mobile devices using MDM solutions (e.g., Intune, MobileIron, etc.).
- Escalate unresolved issues to 2nd/3rd line support teams as necessary.
- Document issues and resolutions clearly within the ITSM system.
- Assist with onboarding/offboarding processes from a technical standpoint.
- Support IT projects and contribute to process improvements.
- Follow IT policies and procedures, with a keen awareness of security best practices.
Essential Skills and Experience:
- Proven experience in a 1st Line Support or similar IT support role.
- Hands-on experience with Microsoft 365 Administration (Outlook, Teams, SharePoint, OneDrive, etc.).
- Strong knowledge of laptop imaging and configuration (Windows OS).
- Familiarity with mobile device management (MDM) platforms.
- Excellent communication and customer service skills.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Desirable:
- Exposure to cyber security frameworks or practices (e.g., endpoint protection, phishing mitigation, MFA, etc.).
- ITIL Foundation certification or understanding of ITIL principles.
- Experience with Active Directory, Azure AD, or basic networking.
In the first instance, please apply and we shall be in touch accordingly.
Lithium3 IT Consulting Limited acts as an employment agency for permanent recruitment and an employment business for the supply of specialist contractors. Lithium3 is an Equal Opportunities Employer. By applying for this role your details will be submitted to Lithium3. Our Candidate Privacy Information Statement on our website explains how we will use your information.
1st Line Support Analyst in Leicester employer: LinkedIn
Lithium3 IT Consulting Limited is an exceptional employer that prioritises employee development and a collaborative work culture. As a 1st Line Support Analyst, you will benefit from a supportive environment that encourages continuous learning and offers opportunities for career advancement, all while working in a dynamic team dedicated to providing top-notch IT support. Located in a vibrant area, the company fosters a strong sense of community and values diversity, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Analyst in Leicester
✨Tip Number 1
Familiarise yourself with Microsoft 365 Administration, as this is a key requirement for the role. Consider setting up a personal account to practice user account creation, license assignment, and troubleshooting common issues.
✨Tip Number 2
Brush up on your laptop imaging and configuration skills, particularly with Windows OS. You might want to create a virtual machine to experiment with different setups and configurations.
✨Tip Number 3
Gain hands-on experience with mobile device management (MDM) solutions like Intune or MobileIron. If you don’t have access to these tools, look for online tutorials or free trials to get a feel for how they work.
✨Tip Number 4
Enhance your communication and customer service skills by engaging in role-playing scenarios with friends or family. This will help you prepare for real-life interactions with users who may be frustrated or confused.
We think you need these skills to ace 1st Line Support Analyst in Leicester
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and requirements of the 1st Line Support Analyst position. Familiarise yourself with Microsoft 365 Administration, laptop builds, and mobile device management as these are key aspects of the role.
Tailor Your CV:Customise your CV to highlight relevant experience in IT support roles, particularly focusing on your hands-on experience with Microsoft 365 and any familiarity with MDM solutions. Use specific examples to demonstrate your skills in customer service and technical troubleshooting.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of the importance of first-line support and how your background aligns with the company's needs, especially regarding cyber security principles.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at LinkedIn
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Microsoft 365 Administration and laptop builds. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills and be ready to demonstrate your knowledge.
✨Emphasise Customer Service
As a 1st Line Support Analyst, you'll be the first point of contact for users. Highlight your excellent communication skills and any previous experience in customer service roles. Share examples of how you've effectively resolved user issues in the past.
✨Understand Cyber Security Principles
While not mandatory, having a grasp of cyber security principles can set you apart. Familiarise yourself with basic concepts like endpoint protection and phishing mitigation, as these may come up during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common IT support scenarios and how you would handle them, including prioritising tasks and managing time effectively in a fast-paced environment.
