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- Tasks: Be the friendly face welcoming clients and helping their pets receive care.
- Company: Join Hart Veterinary Centre, a caring community-focused animal hospital since 1993.
- Benefits: Enjoy 6.6 weeks of leave, employee discounts, and mental health support.
- Why this job: Make a difference in animal welfare while working in a supportive team environment.
- Qualifications: Previous reception experience is a plus; strong communication and IT skills are essential.
- Other info: Flexible shifts available; part-time and full-time candidates welcome.
The predicted salary is between 20000 - 30000 £ per year.
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Delivering exceptional client care in a thriving veterinary hospital
Are you an experienced veterinary receptionist with a passion for customer service and animal welfare? We\’re looking for a friendly, proactive, and compassionate Veterinary Receptionist to join our busy hospital team at Hart Veterinary Centre in Bicester.
Join an established team at Hart Vets
Hart Vets is a well-established, purpose-built small animal hospital providing outstanding veterinary care to the local community since 1993. With a hospital site in Bicester and a branch practice in Waddesdon, we\’re proud to combine cutting-edge facilities with a warm, family-oriented atmosphere.
As part of the IVC Evidensia group, we offer the support and stability of a larger network, while staying true to our values of personalised care, teamwork, and approachability. Our Bicester site is RCVS-accredited and equipped with the latest technology to support our team in delivering the highest standard of clinical care and client service.
About Your New Role
You\’ll be the friendly face and reassuring voice that welcomes clients to the practice, supports them during their visit, and helps them access the care their pets need. Working at the heart of a busy hospital team, your role will be varied and rewarding-no two days are the same.
Key Responsibilities Include
- Greeting and checking in clients with professionalism and warmth
- Handling a high volume of phone and email enquiries
- Booking appointments and procedures accurately
- Taking payments and processing insurance claims
- Supporting clinical teams with day-to-day coordination
- Keeping the reception area clean, organised, and welcoming
What We\’re Looking For
We\’re seeking someone with previous veterinary reception experience, who thrives in a fast-paced environment and genuinely enjoys helping people. You\’ll be calm under pressure, confident with IT systems, and a real team player. A sense of humour and a positive, can-do attitude will help you thrive in our close-knit, supportive team.
Your Skills And Qualities
- Experience working in a veterinary practice (beneficial but not essential)
- Excellent communication and customer service skills
- Strong attention to detail and computer literacy
- Initiative and problem-solving mindset
- Ability to work both independently and collaboratively
Working hours
We are excited to offer a shift pattern with a focus on your work/life balance. We welcome applications from both part-time and full-time candidates, the only requirement is the ability to work every Friday and regular weekends (though not necessarily every weekend). Your shifts will be between the hours of 7:45 am and 7:15 pm.
What We Offer
We offer a great range of benefits, including:
- 6.6 weeks of annual leave, including bank holidays
- An additional day of annual leave to be used around the time of your birthday
- Enhanced family-friendly policies (maternity, paternity, adoption, shared parental, and surrogacy)
- Employee wellbeing initiatives and mental health support
- Cycle to work scheme
- Pawsome Benefits – retail discounts and cashback through Reward Gateway
- Staff pet care discounts
- Non-accidental injury support
- Pension scheme
- Access to the IVC Evidensia Academy for ongoing learning and development
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
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Job function
Health Care Provider
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Industries
Veterinary
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Veterinary Receptionist employer: LinkedIn - Jobboard
Contact Detail:
LinkedIn - Jobboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services and values of Hart Veterinary Centre. Understanding their approach to client care and animal welfare will help you connect with the team during your interview.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've handled challenging situations in previous roles. This will demonstrate your ability to remain calm under pressure, which is crucial for a busy veterinary reception environment.
✨Tip Number 3
Show your enthusiasm for animal welfare and the veterinary field. Being genuinely passionate about pets and their care can set you apart from other candidates and resonate well with the hiring team.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the team dynamics. This not only shows your proactive nature but also helps you assess if the workplace culture aligns with your values.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in veterinary practices. Emphasise skills like communication, attention to detail, and your ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal welfare and customer service. Mention specific experiences that demonstrate your proactive approach and ability to thrive in a busy environment.
Highlight Relevant Skills: In your application, clearly outline your IT proficiency and any problem-solving skills. Mention your ability to handle high volumes of enquiries and your experience with appointment booking or payment processing.
Show Enthusiasm for the Role: Express your excitement about joining Hart Veterinary Centre and contributing to their mission of providing outstanding care. A positive attitude can make a significant difference in your application.
How to prepare for a job interview at LinkedIn - Jobboard
✨Show Your Passion for Animal Welfare
Make sure to express your genuine love for animals and commitment to their welfare during the interview. Share any relevant experiences that highlight your dedication, whether it's volunteering at an animal shelter or caring for pets in your own time.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Practice clear and friendly communication, and be prepared to discuss how you handle difficult situations or resolve client concerns effectively.
✨Highlight Your Organisational Skills
Given the fast-paced environment of a veterinary practice, it's crucial to showcase your ability to stay organised. Discuss any previous roles where you managed multiple tasks simultaneously and how you prioritised them to ensure smooth operations.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, teamwork, and handling stressful situations. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to work under pressure.
