Sales & Live Chat Specialist

Our mission is to transform the way people end relationships in a kinder and better way, and to help couples avoid the emotional and financial turmoil of traditional solicitor approaches. As pioneers of working with couples, we’ve shaped the landscape of no-fault divorce and helped thousands untie the knot amicably. We are growing, and our innovative tech-enabled and digital approach to divorce, separation and co-parenting means we continue to help thousands of couples to separate in a better, more positive way, freeing people to focus on the emotional challenges and reducing the cost to themselves and society.

Amicable promotes a collaborative culture and is rapidly growing to meet demand and legislation change. Our values bring our purpose to life and make what we do and how we do it unique: we are Kind to everyone we encounter, we embrace Trust & Professionalism, with a quest for Customer Focus that drives us to be more Pioneering. We are proud to be part of the Octopus Group.

We are looking for an ambitious self-starter to own and transform our live chat function, ensuring it delivers best-in-class customer experiences and contributes to business growth by driving sales. You will proactively manage and improve live chat, provide outstanding customer support, and contribute to our mission of making divorce kinder and better. This isn’t just a live chat role — it’s an opportunity to build and own a function that drives revenue and customer satisfaction. You'll have the freedom to design and test, optimise and innovate, making a tangible impact on our business and customers.

If you’re someone who gets excited by a challenge, you are independent, self-motivated, sales oriented, and thrive on continuous improvement, this role is an opportunity to make a real impact.

Key Responsibilities

• Live Chat Management & Improvement: Take ownership of the live chat function, including generating ideas for improvements and executing them, creating and refining templates, and working with the Head of Commercial on strategic projects to enhance efficiency and effectiveness.
• Sales and Customer Support: Drive sales through live chat, email, and SMS, ensuring every customer interaction is positive, professional, and aligned with our mission.
• Live Chat Engagement: Handle customer queries through live chat, offering empathetic support and helpful guidance.
• Administrative Support: Perform occasional sales and customer service administrative tasks as needed to support team operations.

About You

Essential requirements:

• Sales Experience: Proven track record in sales via multiple communication channels such as live chat, email and phone, and a desire to develop further in this area. Strong understanding of sales principles and the ability to balance customer-centricity with achieving results.
• Customer Service: Expertise and a genuine passion for providing exceptional customer experiences.
• Proactive Problem Solver: Proactive and creative mindset, you thrive on challenge and can spot opportunities, implement improvements, and make live chat a seamless, high-converting experience.
• Self-Starter: Driven, self-motivated individual who is able to work independently, take ownership of an area, prioritise and manage multiple tasks in a fast-paced environment.
• Adaptable: You are a fast learner and quickly grasp new systems, processes, and tools, with the ability to be agile as the company evolves.
• Action-oriented: Ability to translate ideas into actionable steps, ensuring impactful execution of initiatives.
• Hungry to Learn: Growth mindset, eager to learn new skills and take on more responsibility.
• Commercial awareness: You have a keen understanding of how to deliver exceptional customer service whilst meeting business goals.
• Communication: Excellent communication skills, both written and verbal, with a personable and professional tone.
• Values-Led: You’re aligned with amicable’s mission and values, bringing a sense of purpose to your work.

Nice To Have, But Not Essential:

• HubSpot CRM Experience

Compensation, Perks & Benefits:

You’ll be a member of a mission-led, dynamic, high-growth company with a supportive team, where innovation, flexibility, and collaboration are at the heart of everything we do. You’ll have the ability and support to bring your ideas to life.

Development: We see this role as a launchpad. As we grow, you’ll have the opportunity to develop your career, whether that’s into sales, customer experience management, or people management.

• Sales bonus
• Private Health Insurance
• Group Life Assurance
• Employee Assistance Programme
• 28 days holiday plus bank holidays per annum
• Cycle to work scheme
• Company laptop
• Pension scheme (after 3 months of employment).

We respect and value people’s differences and believe that our teams are at their best when their members feel safe to bring their whole self to work. We are committed to creating an inclusive experience as well as equal opportunities for growth and development for all.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: IT Services and IT Consulting