At a Glance
- Tasks: Support and grow brand partnerships while optimising advertising campaigns for maximum ROI.
- Company: Join Linkby, a vibrant global adtech company connecting D2C brands with top publishers.
- Benefits: Competitive salary, performance bonuses, employee stock options, and parental leave benefits.
- Other info: Hybrid role based in London with regular team events and excellent growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in the digital marketing space.
- Qualifications: 1-2 years in digital marketing or Adtech, with strong communication skills.
The predicted salary is between 30000 - 30000 € per year.
Linkby is a global VC-funded adtech business that connects both established and emerging D2C ecommerce brands with the world’s largest publishers, helping them to work together more profitably and effectively through our suite of products and services. As we continue to expand our UK footprint and product offering, we’re looking for a Customer Success Executive to join our vibrant team and help support and grow our current brand and agency partners. This role is open to candidates who can work in London only. Please note that this is a hybrid role and requires one day a week in the London office (mandatory).
Job Description
- Collaborating with global teams to provide curated recommendations for the UK market.
- Handling client messages promptly and efficiently, managing customer communication, and resolving queries.
- Providing well-researched and detailed recommendations to advertising clients to optimize their campaigns and maximise their ROI.
- Preparing comprehensive and detailed reports for the publishing team to present to clients, providing insights and progress updates.
- Collaborating closely with cross-functional teams, including key members from finance and technology departments, to maintain uniform reporting and dispute resolution processes.
- Regularly revising and maintaining internal and external reports as well as monitoring various tracking documents, with daily and weekly updates.
- Supporting the UK team with client inquiries, recommendations, and day-to-day client management (including managing an individual client patch).
- Continuously working on improving customer engagement and satisfaction, contributing to the overall growth of the company.
Qualifications & Skills
- Demonstrated enthusiasm for promoting digital marketing, publishing, and Adtech products/solutions, with a preference for candidates possessing 1-2 years of relevant experience.
- Inherently motivated to lead new initiatives, problem-solving challenges, and identify existing opportunities to optimise/improve current workflows.
- Excellent written & verbal communication skills.
- Enjoy & thrive in a fast-paced environment.
Compensation & Benefits
- £30k Annual Base Salary, based on relevant experience
- Variable Compensation Based On KPIs Paid Quarterly
- Competitive ESOP (Employee stock option program)
- Parental Leave Benefits
- Regular team get-togethers
About Linkby
Linkby connects D2C brands and premium publishers and facilitates performance-based cost-per-click quality content. Our solutions help make brands famous and allow publishers to better monetise the billions of moments of trust they create with their audiences. Founded in Australia, Linkby operates in Sydney, London, New York, Toronto, Los Angeles, Manchester, and more.
Customer Success Executive employer: Linkby
Linkby is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to thrive in the fast-paced adtech industry. With a competitive salary, performance-based bonuses, and a strong focus on employee growth through regular team engagements and an Employee Stock Option Program, Linkby offers a rewarding environment for Customer Success Executives in London. Join us to make a meaningful impact while working alongside global teams and leading D2C brands.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Linkby. A friendly chat can go a long way in making you stand out. Plus, who knows? They might just put in a good word for you!
✨Tip Number 2
Prepare for the interview by researching Linkby’s products and services. Show us that you’re genuinely interested in what we do. Bring your ideas on how to improve customer engagement and satisfaction – we love fresh perspectives!
✨Tip Number 3
Practice your communication skills! As a Customer Success Executive, you’ll need to handle client messages efficiently. Role-play with a friend or use online resources to sharpen your verbal and written skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our vibrant team at Linkby!
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your experience in digital marketing and Adtech, and show us how your skills align with what we’re looking for at Linkby.
Show Your Enthusiasm:We love candidates who are passionate about what they do! In your application, let us know why you’re excited about the opportunity to work with D2C brands and publishers. A bit of personality goes a long way!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make every word count!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Linkby
✨Know Your Stuff
Before the interview, dive deep into Linkby's products and services. Understand how they connect D2C brands with publishers and be ready to discuss how you can contribute to their mission. This shows your enthusiasm and helps you stand out.
✨Showcase Your Communication Skills
As a Customer Success Executive, communication is key. Prepare examples of how you've effectively managed client relationships or resolved queries in the past. Practise articulating your thoughts clearly and confidently during the interview.
✨Be Ready for Problem-Solving
Expect questions that assess your problem-solving abilities. Think of scenarios where you've identified opportunities to optimise workflows or improve customer engagement. Share these experiences to demonstrate your proactive approach.
✨Embrace the Fast-Paced Environment
Linkby thrives in a dynamic setting, so be prepared to discuss how you handle pressure and adapt to change. Share specific instances where you've thrived in a fast-paced role, highlighting your ability to stay organised and focused.
