At a Glance
- Tasks: Collaborate globally to optimise client campaigns and enhance customer satisfaction.
- Company: Join Linkby, a dynamic adtech company connecting brands with top publishers.
- Benefits: Competitive salary, performance bonuses, stock options, and team events.
- Other info: Hybrid role based in London with excellent growth opportunities.
- Why this job: Make a real impact in digital marketing while working in a fast-paced environment.
- Qualifications: 1-2 years in digital marketing or Adtech, strong communication skills, and a proactive mindset.
The predicted salary is between 30000 - 30000 £ per year.
Linkby is a global VC‑funded adtech business that connects both established and emerging D2C ecommerce brands with the world’s largest publishers, helping them to work together more profitably and effectively through our suite of products and services. This role is open to candidates who can work in London only. Please note that this is a hybrid role and requires one day a week in the London office (mandatory).
Job Description
- Collaborating with global teams to provide curated recommendations for the UK market.
- Handling client messages promptly and efficiently, managing customer communication, and resolving queries.
- Providing well‑researched and detailed recommendations to advertising clients to optimize their campaigns and maximise their ROI.
- Preparing comprehensive and detailed reports for the publishing team to present to clients, providing insights and progress updates.
- Collaborating closely with cross‑functional teams, including key members from finance and technology departments, to maintain uniform reporting and dispute resolution processes.
- Regularly revising and maintaining internal and external reports as well as monitoring various tracking documents, with daily and weekly updates.
- Supporting the UK team with client inquiries, recommendations, and day‑to‑day client management (including managing an individual client patch).
- Continuously working on improving customer engagement and satisfaction, contributing to the overall growth of the company.
Qualifications & Skills
- Demonstrated enthusiasm for promoting digital marketing, publishing, and Adtech products/solutions, with a preference for candidates possessing 1‑2 years of relevant experience.
- Inherently motivated to lead new initiatives, problem‑solving challenges, and identify existing opportunities to optimise/improve current workflows.
- Excellent written & verbal communication skills.
- Enjoy & thrive in a fast‑paced environment.
Compensation & Benefits
- £30k Annual Base Salary, based on relevant experience
- Variable Compensation Based On KPIs Paid Quarterly
- Competitive ESOP (Employee stock option program)
- Parental Leave Benefits
- Regular team get‑togethers
About Linkby
Linkby connects D2C brands and premium publishers and facilitates performance‑based cost‑per‑click quality content. Our solutions help make brands famous and allow publishers to more effectively monetise the billions of moments of trust they create with their audiences. Founded in Australia, Linkby operates in Sydney, London, New York, Toronto, Los Angeles, Manchester, and more.
Customer Success Executive employer: Linkby Pty Ltd.
Linkby is an exceptional employer that fosters a dynamic and collaborative work culture, where employees are encouraged to innovate and contribute to the growth of both clients and the company. With a competitive salary, performance-based bonuses, and a robust employee stock option programme, team members enjoy meaningful benefits while working in a vibrant London environment that promotes professional development and teamwork. The hybrid work model allows for flexibility, ensuring a healthy work-life balance while being part of a global adtech leader.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Linkby Pty Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Linkby Pty Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Linkby Pty Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Linkby Pty Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Linkby Pty Ltd.!
How to prepare for a job interview at Linkby Pty Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
