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- Tasks: Lead a team to deliver top-notch support for Dynamics 365 CE & Power Platform.
- Company: Join a leading Microsoft Partner known for its people-centric culture and commitment to wellbeing.
- Benefits: Enjoy remote work flexibility, quarterly office meetups, and excellent employee perks.
- Other info: Sponsorship not offered; UK Citizens or those with ILR only.
- Why this job: Be part of a strategic role that shapes service excellence and enhances client relationships.
- Qualifications: Must have experience in Managed Services, Dynamics 365 CE, and team management.
The predicted salary is between 42000 - 98000 £ per year.
We’re hiring on behalf of a leading Microsoft Partner for a Managed Services Lead to take ownership of their Dynamics 365 CE & Power Platform support function. You’ll oversee a team of 3–4, drive service excellence, and act as a senior point of contact for escalations and small change requests.
This is a strategic, people-focused role suited for someone with:
- Several years in a senior Managed Services role within a Microsoft Partner
- Strong hands-on knowledge of Dynamics 365 CE & Power Platform
- Experience managing teams, processes, and client relationships
- Ability to step into a consultative role with customers when needed
The business is down to earth, people centric, and big on staff wellbeing with a flexible, remote-first culture and excellent benefits.
Apply now to play a key role in shaping their support function.
Dynamics 365 CE Managed Services Lead employer: Link Xperts
Contact Detail:
Link Xperts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 CE Managed Services Lead
✨Tip Number 1
Network with professionals in the Microsoft ecosystem. Attend relevant webinars, workshops, or local meetups to connect with others who work with Dynamics 365 CE and Power Platform. This can help you gain insights into the role and potentially get referrals.
✨Tip Number 2
Showcase your leadership skills by discussing your previous team management experiences in detail. Prepare examples of how you've successfully led teams, resolved conflicts, and improved service delivery in past roles.
✨Tip Number 3
Familiarise yourself with the latest updates and features of Dynamics 365 CE and Power Platform. Being knowledgeable about recent changes will demonstrate your commitment to staying current in the field and your ability to lead a support function effectively.
✨Tip Number 4
Prepare to discuss your consultative approach to customer relationships. Think of specific instances where you've successfully engaged with clients to understand their needs and how you’ve implemented solutions that enhanced their experience.
We think you need these skills to ace Dynamics 365 CE Managed Services Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Managed Services, particularly within a Microsoft Partner environment. Emphasise your hands-on knowledge of Dynamics 365 CE and Power Platform, as well as your team management skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Discuss your leadership style and how you have successfully managed teams and client relationships in the past. Be sure to mention any relevant achievements that demonstrate your capability.
Showcase Your Strategic Thinking: During the application process, highlight examples where you've driven service excellence or implemented strategic changes in previous roles. This will show your potential employer that you can take ownership of their support function.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a senior role.
How to prepare for a job interview at Link Xperts
✨Showcase Your Leadership Experience
As a Managed Services Lead, you'll be overseeing a team. Be prepared to discuss your previous leadership roles, how you managed teams, and any specific challenges you faced. Highlight your ability to drive service excellence and foster a positive team environment.
✨Demonstrate Your Technical Knowledge
Make sure you have a solid understanding of Dynamics 365 CE and Power Platform. Be ready to answer technical questions and provide examples of how you've used these tools in past roles. This will show that you can step into a consultative role when needed.
✨Prepare for Customer-Facing Scenarios
Since this role involves client relationships, think of examples where you've successfully managed customer expectations or resolved escalations. Practice articulating these experiences clearly, as they will demonstrate your ability to handle customer interactions effectively.
✨Emphasise Your Strategic Thinking
This position is strategic, so be prepared to discuss how you've contributed to the overall direction of a project or service. Think about times when you've implemented processes or changes that improved service delivery and be ready to share those insights.