At a Glance
- Tasks: Support operations and programmes for a charity, ensuring smooth delivery and coordination.
- Company: Join Link UP London, a charity dedicated to strengthening communities through skilled volunteering.
- Benefits: Gain hands-on experience, develop skills, and make a positive impact in London.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Be part of a team that connects volunteers with charities, making a real difference.
- Qualifications: Organisational skills, attention to detail, and experience with events and databases.
We are seeking a highly organised and proactive Operations & Programmes Support Officer to play a vital role in the smooth running of our small charity strengthening London’s communities. This is a varied, hands-on role supporting both programme delivery and day-to-day operations. You will bring strong attention to detail, a conscientious approach, and the ability to manage multiple priorities. Working closely with colleagues across the team, you will be a clear communicator who enjoys collaborating and contributing to a positive working environment.
The Operations and Programme Support role will be instrumental in supporting our small team to continue to grow our services to support charitable organisations across London while consistently maintaining and improving the quality of our service.
Responsibilities:- Operations support
- Maintain and improve key systems and processes, including CRM data, mailing lists, and shared platforms like SharePoint.
- Manage shared inboxes, internal communications, meetings, and day-to-day team coordination.
- Provide wider operational support, including managing equipment and systems, basic troubleshooting, data protection, and staff coordination (e.g. meetings, holidays).
- Programme and Communications support
- Working closely with the Events Manager, coordinate event delivery, including promotion, registrations, attendee communications, and on-the-day support for 10 online Lunch & Learn events, 2 in-person workshops and 2 community events a year.
- Support event logistics (venues, catering) and ensure all data, feedback and learnings are captured and recorded in our CRM.
- Assist with website updates, weekly social media activity, and community engagement and track monthly performance across channels.
- Support and maintain impact metrics and participant feedback across all activities.
- Contribute to research and information gathering for programme development and fundraising as needed.
About Link UP London: At Link UP London we build stronger more resilient communities. By connecting small Social Good Organisations or SGOs (i.e. charities, Community Interest Companies, community groups and social enterprises) with Skilled Volunteers, we help these organisations access the skills they need, when they need them, to address strategic and operational development issues and build capacity and resources.
Our Skilled Volunteers have a range of professional backgrounds (HR, finance, comms, marketing, legal, data, IT and many more) and want to apply their skills and expertise to make a positive difference in London. This means that the organisations are better equipped to tackle the multiple challenges of inequality facing their communities and the Skilled Volunteers have a meaningful volunteer experience that fits into busy schedules.
We connect skills to SGOs in 3 main ways including:
- Skilled Volunteering Projects: Short-term, structured volunteering engagements.
- Social Impact Solutions: Our corporate programme provides structured skills-based employee volunteering opportunities in a range of formats.
- Events: Including Lunch & Learn Sessions – 10 one-hour webinars that allow professionals with limited time to share their expertise on topics of relevance to SGO capacity development - 2 in-person workshops and 3 community gatherings.
We work in all boroughs and the city of London with 90% of organisations we support addressing issues of poverty, vulnerability and marginalisation.
Person Specification:- Highly organised, with experience supporting organisational operations and/or programme delivery.
- Strong attention to detail and some experience working with databases and CRM systems; familiarity with a number of these systems is a plus.
- Experience supporting events (online and in-person) and managing multiple priorities simultaneously.
- Comfortable and experienced with various forms of technology including digital tools (e.g. excel, social media platforms, content tools).
- Clear communicator who enjoys working collaboratively across a team.
- Proactive, solutions-focused, and keen to positively contribute to a growing organisation.
- An understanding of volunteering and Skilled Volunteering in particular.
- Knowledge, and some direct experience, with the charity sector.
- An understanding of the opportunities and challenges faced by small charitable organisations today.
- The ability to be in London multiple times a week as needed.
- Personable / warm / caring / friendly.
- Energetic, confident and outgoing.
- Hardworking / dedicated / committed.
- Entrepreneurial.
- Professional.
Operations & Programmes Support Officer employer: Link UP London C.I.C.
At Link UP London, we pride ourselves on being an exceptional employer dedicated to fostering a collaborative and supportive work environment. Our small charity not only empowers communities across London but also offers employees the chance to grow professionally through hands-on experience in operations and programme delivery. With a focus on meaningful volunteer engagement and a commitment to social impact, we provide a unique opportunity for individuals looking to make a difference while developing their skills in a vibrant and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Programmes Support Officer
✨Tip Number 1
Get to know the charity sector! Research Link UP London and understand their mission. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Operations & Programmes Support Officer role.
✨Tip Number 3
Prepare for the interview by practising common questions related to operations and programme support. Think of examples from your past experiences that showcase your organisational skills and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in London’s communities.
We think you need these skills to ace Operations & Programmes Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations & Programmes Support Officer role. Highlight your organisational skills and experience in supporting operations or programme delivery, as these are key to what we’re looking for.
Showcase Your Attention to Detail:We love a candidate who pays attention to the little things! When you write your application, include examples that demonstrate your strong attention to detail, especially if you've worked with databases or CRM systems before.
Communicate Clearly:As a clear communicator, it’s important to convey your thoughts effectively in your written application. Use straightforward language and structure your application well so we can easily see how you’d fit into our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to support our charity in strengthening London’s communities.
How to prepare for a job interview at Link UP London C.I.C.
✨Know the Organisation Inside Out
Before your interview, take some time to research Link UP London. Understand their mission, values, and the specific challenges they tackle in the community. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Organisational Skills
As an Operations & Programmes Support Officer, being organised is key. Prepare examples from your past experiences where you successfully managed multiple priorities or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Communicate Clearly and Collaboratively
Since the role involves working closely with a team, practice articulating your thoughts clearly. Be ready to discuss how you’ve collaborated with others in previous roles, and highlight your communication style. This will demonstrate that you’re a team player who can contribute positively to the work environment.
✨Prepare for Practical Scenarios
Expect to be asked about specific scenarios related to operations and event management. Think of potential challenges you might face in this role and how you would address them. This could include managing a last-minute change in an event or troubleshooting a tech issue during a workshop.
