Technical Trainer in London

Overview: The fixed term Technical Trainer will join the team in a key role to support technical processes and procedures training in a classroom environment, as well as through side‐by‐side and group coaching. The role is fixed term, full‐time, based in our city centre office in Leeds, with all training delivered in person. You will represent a global brand with both internal and external trainees and act as a brand ambassador. The role holder will also act as a link between the operational and business teams, engaging in gap analysis and communication of new materials coming from the wider business. The Technical Trainer is critical in ensuring that all Administrators within the department have the knowledge to perform their role, as well as being an escalation point when there is a learning gap. The role holder will act as a point of escalation for technical and customer queries, providing oversight of BAU work within the operation and relevant sign‐off as required and as appropriate. Please note this role is fixed term for up to 6 months.

Benefits: 26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays. Health, wellbeing and lifestyle rewards that can be tailored to support you and your family. Everything from: Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions. Appreciate programme: Employee recognition programme. Company Pension Scheme. Life Assurance.

What you need: As with any role, we want to find the right person and we want to make sure you know it's the right role for you too. You will need:

• A recognised Train the Trainer qualification – this is non‐negotiable
• Demonstrable experience delivering training to a variety of delegates
• Exceptional verbal and written communication skills with the ability to communicate with a variety of colleagues and customers at all levels
• Strong working knowledge of Microsoft Office programmes and a solid understanding and application knowledge of systems
• Good analytical experience and the ability to identify trends and root cause
• Technical expertise within financial services, regulated products and procedures would be advantageous
• The ability to work with others to achieve tight, sometimes varying deadlines
• Great teamwork skills with the ability to plan and manage your own workload
• The ability to coach and influence teams and individuals

Nice to have:

• An Investment Operations certificate, or working towards achieving this would be an advantage
• Experience within Share Dealing Services would be desirable

Day to Day, you will:

• Ensure that both change, business improvement and project updates are built into training cycles
• Support the learning needs analysis process and proactively identify opportunities for development
• Work with internal teams to design and deliver training solutions, ensuring that all training materials are kept up to date
• Maintain individual training records and analysis for any training that is delivered
• Provide coaching and local training support to all the operational teams, in addition to providing support to the leadership teams across the department
• Be the 'go to' experience point of referral within the operation for all technical training queries
• Ensure all training adheres to legal and regulatory requirements
• Support MUFG Pension & Market Services assurance programmes that deliver effective risk management and compliance practices, managing relationships to ensure any design and delivery is compliant

The above list of key accountabilities is not an exhaustive list and may change from time‐to‐time based on business needs.

About Us: MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose‐built solutions and modern technology platforms that deliver world class outcomes and experiences.

About the Team: Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values. We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.