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- Tasks: Assist customers with queries and provide excellent service in a fast-paced environment.
- Company: Join MUFG Pension & Market Services, a global leader in financial services.
- Benefits: Enjoy 26 days annual leave, health perks, and a supportive work culture.
- Why this job: Make a real difference by helping customers and developing your skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible working options and opportunities for career growth await you.
The predicted salary is between 24000 - 36000 £ per year.
The Customer Service Representative role is a varied and challenging customer‑facing role set within our fast‑paced Customer Contact Centre. You will respond to customer queries from shareholders and employees (or their appointed representative), so you will need to demonstrate excellent customer focus and a desire to find the right outcomes for the customer in a professional and positive manner. You’ll be part of a supportive team, focused on your development, training and well‑being.
We are recruiting for Part‑time and Full‑time colleagues on both permanent and 12‑month fixed term contracts:
- Full time is 37 ½ hours per week – Monday to Friday, 7 ½ hours per day
- Part time is 25 hours per week – Monday to Friday, 5 hours per day
Options are 10:00 – 15:00 or 11:00 – 16:00 or 12:00 – 17:00. Part time colleagues are required to work full time hours during the initial training, which will be paid. There will be no weekend, evening or bank holiday working.
Successful candidates will be based in our stunning city centre office in Leeds which is just a few minutes’ walk from the train station and is close to several bus routes, including the Park and Ride route. You’ll work from the office each day and then possibly move to hybrid working once you have successfully completed your probation.
Our assessment process includes a 15 minute chat with a member of the Customer Contact Centre Leadership team, followed by an onsite interview, allowing you time to really find out about what we do. These interviews will take place week commencing 9th March and week commencing 16th March. If you are successful in your application, and we offer you a role, you will join us on Wednesday 15th April 2026. PLEASE NOTE: This is the only start date currently available, so if you are unable to join on this date, we will not be able to proceed with your application at this time.
You’ll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your role and we’ll provide the support you need to do just that.
Benefits:
- 26 days annual leave, plus a wellbeing day, a volunteer day and we don’t work the bank holidays
- Health, wellbeing and lifestyle rewards that can be tailored to support you and your family.
- Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions
- Weekly huddles, monthly 1 to 1’s and reviews
- Appreciate programme: Employee recognition programme, monthly awards, departmental thank you emails and Townhall meetings for recognition
- Skills based remuneration programme
- Company Pension Scheme
- Life Assurance
- Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave
What you need:
- Strong written and verbal communication skills
- A passion for customer service and a desire to resolve queries through to completion
- Experience within the Financial Services industry would be advantageous, as would experience within a Customer Service Contact Centre environment
- Demonstrable experience of working and delivering daily, weekly and monthly targets
- Excellent problem‑solving skills, with exceptional attention to detail
- Great working knowledge of Microsoft Office, especially Outlook and Word with the ability to use multiple different systems at one time
- An ability to identify your own areas for learning and self‑development, whilst taking responsibility for your own performance
Day to Day, you will:
- Respond to inbound contact from shareholders and their representatives
- Undertake identification and verification checks on all enquiries
- Escalate queries, complaints, risks and issues promptly if required
- Accurately record information in the relevant systems
- Identify customer needs and respond positively and professionally whilst identifying opportunities for process improvements that will have a positive impact on the customer experience
- Develop and demonstrate expert knowledge and awareness of our products and procedures
The above list of key accountabilities is not an exhaustive list and may change from time‑to‑time based on business needs.
About Us
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose‑built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
About the Team
Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe. Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values. We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth.
Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
Customer Service Representative, CM in Leeds employer: Link Group
Contact Detail:
Link Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative, CM in Leeds
✨Tip Number 1
Get to know the company before your interview! Research MUFG Pension & Market Services and understand their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to handle queries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining us at MUFG. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Representative, CM in Leeds
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that dedication!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. We want to see how your background fits with our needs, so don’t be shy about showcasing your relevant experience!
Be Clear and Concise: Keep your writing clear and to the point. Use simple language and avoid jargon unless it’s relevant. We appreciate straightforward communication, especially since you’ll be doing a lot of it in this role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly. Plus, it makes the whole process smoother for both you and us!
How to prepare for a job interview at Link Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your approach to resolving queries and how you ensure a positive experience for customers. Think about specific examples from your past experiences that showcase your problem-solving skills.
✨Familiarise Yourself with the Company
Do some research on MUFG Pension & Market Services and their offerings. Understanding their products and services will help you answer questions more effectively and show your genuine interest in the role. Plus, it’ll give you a chance to ask insightful questions during the interview.
✨Practice Your Communication Skills
Since strong written and verbal communication skills are key for this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you convey information and handle customer scenarios.
✨Prepare for the Assessment Process
Be ready for both the 15-minute chat and the onsite interview. Think about what you want to learn from the leadership team and prepare questions that reflect your interest in the company culture and your potential growth within the team.