ICT Officer (Service Delivery)

This post is based at Link’s Edinburgh office. However, hybrid working is available with this role.

Hours of Work: 35 Hours per week Monday to Friday

Salary: £34,606.00 to £43,123.00 per annum (dependent on skills and experience)

The Role

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential. Link is looking for an experienced ICT Officer to join the ICT Service Delivery team to deliver business-focused ICT Services by supporting the use of hardware (including desktop PCs, laptops, and mobile devices) and software (including operating systems, applications and utilities) in a networked and predominately cloud-based environment. The postholder will work with ICT Service Delivery colleagues to maintain and support line of business applications, network systems, records and logs.

As ICT Officer you will work within an IT Service Management framework (based on ITIL 4) to play a full part in providing the ICT Helpdesk practice by providing technical support to staff in the use of line of business applications and infrastructure on a variety of devices.

About You

To be considered for this role you must be able to demonstrate your ability to deliver first class ICT support to Link staff who are our internal customers. Due to the technical support abilities this role requires, it is essential you have an advanced level of IT skills and excellent knowledge of Microsoft Office products. You must also be able to demonstrate your knowledge and understanding of IT Service Management principles and practice. Due to the range of equipment used across the business it is also essential that you have existing knowledge of hardware including PC, Laptop, Smartphone and Tablets. Demonstrable ability to create documentation and training materials for internal customers is also an essential requirement.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.

What’s in it for you?

• As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.
• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 day’s pro rata holiday per year after 1 years’ service up to a maximum of 40 days per year
• Opportunity to buy and sell holiday days
• Enhanced company sick and family friendly pay
• Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership
• Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options
• Access to an Electric vehicle leasing scheme, subject to the terms of the scheme
• Life assurance scheme providing death in service benefits to named beneficiaries
• Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services
• Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
• Annual flu vaccination
• Access to a savings and borrowing scheme
• Cycle to work scheme
• Travel season/travel ticket loan and much more!

You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

This post is subject to a Level 1 Disclosure.

Closing Date: midnight on Monday 19 May 2025

Interview Date: Interviews are being held on Wednesday 28 May 2025 at Link’s Edinburgh Office.

How to Apply

Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button below. You must complete an application form to be considered for any of our vacancies, but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password. As a large employer, we advertise jobs regularly on our own website and social media channels alongside other third-party websites. No matter where you see one of our vacancies, you will always be directed to our jobs portal to apply directly with us. Please note that CVs will not be considered.