Housing Services Advisor in Falkirk

Fixed term for 1 year to cover a period of maternity leave and a postholder on secondment.

Location: This post is based at Link’s Falkirk office. However, hybrid working is available with this role.

Hour of Work: 35 per week, Monday to Friday. Alternative working patterns and/or working arrangements will be considered.

The Role: At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential. The Customer Support Team is the first point of contact for all customers of Link Group Housing Services, including but not exclusively current tenants, the general public and those looking for housing options advice. As part of a multi-skilled team, the Housing Services Advisor will be expected to deliver the highest-quality service, in a fast-paced environment, meeting customer needs at the first point of contact. The postholder will resolve the majority of incoming housing enquiries received through multiple communication channels e.g. telephone, e-mail, live chat and in person. The successful candidate will be required to use their initiative and knowledge to assess a situation and take the appropriate action. They must be accurate, organised, have excellent IT skills and be able to work within tight timescales with the ability to multi-task, and apply the policies and procedures that are in place. All enquiries and/or requests for service must be dealt with confidently and efficiently. The postholder will be expected to remain calm, sympathetic and supportive while dealing with both routine and difficult situations.

About You: You will have basic education and qualifications, e.g. Standard Grade/National 5 or equivalent, including English and Maths/and or Arithmetic and you will hold or be willing to work towards a Housing Qualification Level 3. Knowledge of and commitment to excellent customer care and equal opportunities is essential for this role and the successful candidate will have knowledge and understanding of Data Protection and its application in a customer focused environment. The role requires a high degree of competence in the use of IT Systems, particularly those used in a service delivery as well as experience of working in a fast paced multitask role dealing with a range of duties and customers. In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.

This role is subject to Level 1 Disclosure check under the Disclosure (Scotland) Act 2020.

Closing Date: Midnight on Sunday 5 April 2026.

Interview Date: Interviews are being held on Tuesday 14 April 2026 at Link’s Falkirk Office.

How to Apply: Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button below. You must complete an application form to be considered for any of our vacancies, but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password. We would strongly encourage applicants to make their application as authentic to them as possible and ensure that it genuinely reflects the skills and experience that you can bring to the role. AI can be helpful with structuring answers in an application, however if overly relied on, it can risk an application appearing generic and less relevant to the role, which reduces the likelihood of being shortlisted. As a large employer, we advertise jobs regularly on our own website and social media channels alongside other third-party websites. No matter where you see one of our vacancies, you will always be directed to our jobs portal to apply directly with us. We can offer suitable alternative methods to apply if requested including although not exclusively; hard copy, Braille and audio. Please note that CVs will not be considered. Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the advert above, and in the job specification. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Our offices are fully accessible to wheelchair users and, as a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria.