At a Glance
- Tasks: Provide hardware and software support while managing IT incidents and service requests.
- Company: Join a dynamic tech team in Bournemouth with a focus on innovation and collaboration.
- Benefits: Enjoy 26 days of leave, health perks, and a supportive work environment.
- Other info: Opportunities for career growth and skill development in a fast-paced environment.
- Why this job: Make a real impact by helping colleagues with their tech needs every day.
- Qualifications: 2+ years in deskside support with strong customer service and communication skills.
The predicted salary is between 36000 - 60000 £ per year.
As a Deskside Support Engineer, you will be based full-time in our office in Bournemouth, providing colleagues with hardware, software and infrastructure support. You will be working within the End User Computing Team, who work closely with other IT Support Teams to provide effective and efficient second and third-line operational support, which includes client, desktop, local server and network support, training of end users, ensuring the timely and efficient resolution of incidents and service requests and supporting the PMO as a technical project resource.
In addition, you will undertake lifecycle management on End User Computing devices, including receiving, configuring and provisioning, software installation (unpackaged apps), recovery, disposal, maintaining the CMDB and low-level comms room support. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we’ll provide the support you need to do just that.
Benefits:
- 26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays and the opportunity to buy up to 5 days’ extra each year
- Health, wellbeing and lifestyle rewards that can be tailored to support you and your family, including Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions; Car Salary Sacrifice scheme
- Appreciate programme: Employee recognition programme
- Company Pension Scheme
- Medical insurance
- Life Assurance
- Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave
What you need:
As with any role, we want to find the right person and we want to make sure you know it’s the right role for you too. You will need:
- Demonstrable knowledge of build systems on SCCM and Intune mobile device management as a technically skilled Deskside Support Engineer
- An engaging and customer focused attitude, with proven customer service skills
- Exceptional verbal and written communication skills, with an ability to communicate technical information clearly, to non-technical stakeholders whilst setting expectations and providing reassurance
- Confidence, determination, resilience and the can-do attitude needed to multi-task and self-manage in an ever-changing environment
- The ability to think logically, with a structured approach to troubleshooting in complex environments
- Experience of working with the wider IT teams in a business (Incident, Problem, Change, Knowledge Management and Service Asset Configuration Management), in an ITIL process driven environment
- A minimum of 2 years’ deskside support experience, with demonstrable knowledge of the asset lifecycle, including builds, deployments, returns and decommissioning
Day to Day, you will:
- Effectively and efficiently manage support tickets logged in the ITSM tool according to defined key performance indicators to enable effective service management
- Take ownership of support tickets and the associated regular updates to ensure users and other IT support teams are informed and escalating issues when required
- Contribute to and maintain technical documentation in the knowledge management database
- Drive service improvement by developing documentation detailing processes and procedures
- Proactively support the investigation of problems and identify workarounds, fixes and root causes, supporting Disaster Recovery activities as required
- Effectively manage relationships with users, colleagues in other IT support teams and 3rd party partners
- Engage with the Service Delivery Team and third-part service providers
- Proactively support major incident management activity to return impacted systems to service as quickly as possible
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Deskside Support Engineer employer: Link Group
Link is an exceptional employer, offering a supportive and transparent work culture that prioritises employee growth and development. With competitive salaries, extensive benefits including generous holiday allowances, professional training opportunities, and a commitment to work-life balance through hybrid working options, Link fosters an environment where employees can thrive both personally and professionally in the heart of Edinburgh.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Link Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Link Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Link Group!
✨Direct Apply to Link Group
Let's not forget to apply directly through the Link Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Deskside Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Link Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Link Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Link Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
