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For Companies At a Glance
- Tasks: Assist customers with inquiries and resolve issues efficiently.
- Company: Join a dynamic team dedicated to exceptional customer service.
- Benefits: Enjoy flexible hours, remote work options, and employee discounts.
- Why this job: Be part of a supportive culture that values your input and growth.
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills.
- Other info: Perfect for students looking to gain experience while studying.
The predicted salary is between 24000 - 36000 £ per year.
Overview
This role is responsible for dealing with emails and telephone calls made by investors/clients in a timely manner adhering to regulations.
Key Accountabilities and Main Responsibilities
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
Customer Service Representative employer: Link Group
Contact Detail:
Link Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. This will help you align your responses during interviews and demonstrate that you understand what we stand for at StudySmarter.
✨Tip Number 2
Practice common customer service scenarios and how you would handle them. Being able to articulate your problem-solving skills and empathy in real-life situations can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the role, which can be invaluable during your interview.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This shows your genuine interest in the role and helps you assess if StudySmarter is the right fit for you.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Customer Service Representative position. Make notes on how your skills and experiences align with these points.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service. Use clear headings and bullet points to improve readability, ensuring that your most pertinent skills stand out.
Craft a Compelling Cover Letter: Write a cover letter that addresses the specific requirements of the role. Mention why you are interested in working for the company and how your background makes you a suitable candidate. Keep it concise and professional.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for any spelling or grammatical errors, and ensure that the formatting is consistent and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Link Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Customer Service Representative. This will help you tailor your answers to demonstrate how your skills and experiences align with what they are looking for.
✨Prepare for Common Questions
Anticipate common interview questions such as 'How do you handle difficult customers?' or 'Can you give an example of a time you went above and beyond for a customer?'. Practising your responses will help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication skills are essential. During the interview, focus on speaking clearly and confidently. Use examples from your past experiences to illustrate your ability to communicate effectively with customers.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask insightful questions about the company culture, team dynamics, or specific challenges the team is facing. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
