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For Companies At a Glance
- Tasks: Handle customer enquiries and build strong relationships through excellent service.
- Company: Join a leading company focused on customer satisfaction and teamwork.
- Benefits: Gain valuable experience in a supportive environment with a fixed-term contract.
- Other info: Flexible work culture with opportunities for personal growth.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Customer service experience and good communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
To deliver results through the handling of customer enquiries in line with their needs. Meet customer expectations by providing a market leading customer centric service which builds excellent relationships.
Key Accountabilities and Main Responsibilities
- Demonstrate care and empathy for the customer and intermediary need in handling customer enquiries.
- Achieve high standards of quality, efficiency, and productivity.
- Build and maintain relationships through the delivery of customer requests within timeliness standards set.
- Take personal responsibility for meeting deadlines and resolving customer concerns.
- Contribute to a positive team culture.
- Demonstrate adherence to customer focus and conduct policy.
- Demonstrate flexibility and collaboration towards meeting customer and business needs.
Experience & Personal Attributes
- Customer centric mind set and experience of working in customer services.
- Ability to work to a set of policies and standards.
- Demonstrate a flexible approach towards changing business needs.
- Professional.
- Maths and English GCSE grade C+ are essential for this role.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Customer Service Administrator 9 Month Fixed Term Contract employer: Link Group
Contact Detail:
Link Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator 9 Month Fixed Term Contract
✨Tip Number 1
Get to know the company! Research MUFG Pension & Market Services and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer enquiries, make sure you can articulate your thoughts clearly and empathetically. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing the Customer Service Administrator role. Don’t miss out!
We think you need these skills to ace Customer Service Administrator 9 Month Fixed Term Contract
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your customer-centric mindset and any relevant experience you have in handling enquiries, as this will show us you're a great fit for the position.
Showcase Your Skills: Don’t forget to mention your maths and English GCSEs! We want to see that you meet the essential requirements, so include these qualifications prominently in your application to catch our eye.
Be Personable: We love a bit of personality! When writing your cover letter, let your genuine care and empathy for customers shine through. This is key to building relationships, which is what we’re all about at StudySmarter.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Link Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what it means to be customer-centric and think about examples from your past experiences where you demonstrated care and empathy. This will help you articulate your approach during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've resolved customer concerns effectively. Think about the steps you took, how you met deadlines, and the impact of your actions. This will highlight your ability to take personal responsibility and deliver results.
✨Emphasise Teamwork and Flexibility
Since this role requires contributing to a positive team culture, be ready to share examples of how you've collaborated with others in previous roles. Highlight your flexibility in adapting to changing business needs, as this is crucial for success in a dynamic environment.
✨Practice Your Communication Skills
Effective communication is key in customer service. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your qualifications and experiences related to the job.