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- Tasks: Handle customer enquiries and build strong relationships through excellent service.
- Company: Join a dynamic team focused on delivering top-notch customer experiences.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Make a real difference by helping customers and contributing to a positive team culture.
- Qualifications: Customer service experience and good communication skills are essential.
- Other info: Flexible working environment with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
To deliver results through the handling of customer enquiries in line with their needs. Meet customer expectations by providing a market leading customer centric service which builds excellent relationships.
Key Accountabilities and Main Responsibilities
- Demonstrate care and empathy for the customer and intermediary need in handling customer enquiries.
- Achieve high standards of quality, efficiency, and productivity.
- Build and maintain relationships through the delivery of customer requests within timeliness standards set.
- Take personal responsibility for meeting deadlines and resolving customer concerns.
- Contribute to a positive team culture.
- Demonstrate adherence to customer focus and conduct policy.
- Demonstrate flexibility and collaboration towards meeting customer and business needs.
Experience & Personal Attributes
- Customer centric mind set and experience of working in customer services.
- Ability to work to a set of policies and standards.
- Demonstrate a flexible approach towards changing business needs.
- Professional Maths and English GCSE grade C+ are essential for this role.
Customer Service Administrator employer: Link Group
Contact Detail:
Link Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you would handle tricky situations and be ready to showcase your empathy and problem-solving skills.
✨Tip Number 3
Follow up after interviews with a thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive and engaged. It’s a great way to show your interest in joining our team.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Your Customer-Centric Mindset: When writing your application, make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to meet customer needs and build relationships.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language that reflects your understanding of our customer-focused approach. We appreciate brevity but also want to see your personality shine through!
Demonstrate Flexibility: In your written application, mention times when you've adapted to changing situations or policies. We value flexibility and want to know how you can contribute to our dynamic team culture.
Proofread Before You Submit: Make sure to check your application for any spelling or grammar mistakes. A polished application shows us that you take pride in your work and understand the importance of professionalism in communication.
How to prepare for a job interview at Link Group
✨Show Your Customer-Centric Mindset
Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've handled customer enquiries with care and empathy, as this aligns perfectly with what they're looking for.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss situations where you took personal responsibility for resolving customer concerns. Think of a time when you went above and beyond to meet a customer's needs and be ready to share that story.
✨Emphasise Team Collaboration
Since contributing to a positive team culture is key, be prepared to talk about how you've worked effectively within a team. Mention any experiences where you collaborated with colleagues to achieve common goals or improve customer service.
✨Be Flexible and Adaptable
The role requires a flexible approach to changing business needs. Think of examples where you've successfully adapted to new policies or changes in the workplace, and be ready to discuss how you can bring that adaptability to their team.
