Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer enquiries and build strong relationships through excellent service.
- Company: Join a dynamic team focused on delivering top-notch customer experiences.
- Benefits: Gain valuable experience in customer service with a supportive work environment.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Customer service experience and good communication skills are essential.
- Other info: Flexible working culture with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
To deliver results through the handling of customer enquiries in line with their needs. Meet customer expectations by providing a market leading customer centric service which builds excellent relationships.
Key Accountabilities and Main Responsibilities
- Demonstrate care and empathy for the customer and intermediary need in handling customer enquiries.
- Achieve high standards of quality, efficiency, and productivity.
- Build and maintain relationships through the delivery of customer requests within timeliness standards set.
- Take personal responsibility for meeting deadlines and resolving customer concerns.
- Contribute to a positive team culture.
- Demonstrate adherence to customer focus and conduct policy.
- Demonstrate flexibility and collaboration towards meeting customer and business needs.
Experience & Personal Attributes
- Customer centric mind set and experience of working in customer services.
- Ability to work to a set of policies and standards.
- Demonstrate a flexible approach towards changing business needs.
- Professional Maths and English GCSE grade C+ are essential for this role.
Customer Service Administrator 12 Month Fixed Term Contract employer: Link Group
Contact Detail:
Link Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator 12 Month Fixed Term Contract
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about handling customer enquiries, being able to articulate your thoughts clearly and empathetically is key. Try mock interviews with friends or family to build your confidence.
✨Tip Number 3
Showcase your flexibility! Be ready to discuss times when you've adapted to changing situations or customer needs. Employers love candidates who can demonstrate a customer-centric mindset and a willingness to go the extra mile.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to contribute to a positive team culture.
We think you need these skills to ace Customer Service Administrator 12 Month Fixed Term Contract
Some tips for your application 🫡
Show Your Customer-Centric Mindset: When writing your application, make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to meet customer needs and build relationships.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role.
Demonstrate Flexibility: Mention any experiences where you've adapted to changing situations or policies. We value flexibility, so show us how you can pivot when needed!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Link Group
✨Show Your Customer-Centric Mindset
Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've handled customer enquiries with care and empathy, as this role is all about building relationships and meeting customer needs.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss situations where you took personal responsibility for resolving customer concerns. Think of a time when you met a tight deadline or turned a negative experience into a positive one, as this will showcase your ability to handle pressure and maintain high standards.
✨Emphasise Team Collaboration
Since contributing to a positive team culture is key, be ready to talk about how you've worked effectively within a team. Share examples of how you’ve collaborated with colleagues to meet customer and business needs, showing that you can adapt and be flexible.
✨Brush Up on Your Maths and English
As GCSE grade C+ in Maths and English is essential, make sure you're comfortable discussing any relevant skills or experiences. You might even want to prepare for potential questions that test your communication skills, as clear and effective communication is crucial in this role.
