Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service in our vibrant contact centre.
- Company: Join MUFG, a global leader in financial services with a supportive culture.
- Benefits: Enjoy 26 days annual leave, health perks, and opportunities for personal growth.
- Why this job: Make a real impact while developing your career in a dynamic environment.
- Qualifications: Previous supervisory experience in a contact centre is essential.
- Other info: Flexible working options available after probation; be part of an inclusive team.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The Operations Supervisor, Contact Centre will be based on a full‑time basis from our stunning city centre office in Leeds, with the possibility of some hybrid working upon successful completion of your probationary period.
You will lead a team of Customer Service Representatives ensuring high quality service is always provided to our clients and customers. You will need to demonstrate excellent customer service skills and a positive, flexible attitude.
The successful candidate must have previous, demonstrable supervisory experience within a Contact Centre to be successful in this role.
You’ll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we will provide the support you need to do just that.
Benefits
26 days annual leave, plus a wellbeing day, a volunteer day,
Operations Supervisor, Contact Centre employer: Link Group Ltd
Contact Detail:
Link Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor, Contact Centre
✨Tip Number 1
Network like a pro! Reach out to current employees at MUFG or in similar roles on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We all know that confidence is key, so rehearse your answers until they feel natural!
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've motivated your team or improved processes in your previous roles. We want to see that you can lead with flair!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Operations Supervisor, Contact Centre
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Supervisor role. Highlight your supervisory experience in a Contact Centre and showcase how your skills align with our values at StudySmarter.
Showcase Your Communication Skills: Since this role requires exceptional verbal and written communication, use your application to demonstrate these skills. Keep your language clear and professional, and don’t forget to proofread for any errors!
Highlight Problem-Solving Abilities: We love candidates who can tackle complex issues! In your application, share examples of how you've resolved challenges in previous roles, especially in a customer service environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need about the role there too!
How to prepare for a job interview at Link Group Ltd
✨Know Your Stuff
Make sure you have a solid understanding of the company and its services. Familiarise yourself with MUFG Pension & Market Services, their values, and how they operate in the financial sector. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Operations Supervisor, you'll need to demonstrate your supervisory experience. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate, develop, and support your team members. Highlight any specific achievements that showcase your leadership style.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Think of examples where you've resolved complex issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your problem-solving abilities.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company culture aligns with your values.
