Operations Supervisor in Leeds

Overview

The Operations Supervisor, Share Plans, will be based from our city centre office in Leeds, so you must live within a commutable distance to enable you to be in the office each week. The team is responsible for the maintenance and general administration work for the clients' records, as well as oversight of offshore work. As an Operations Supervisor, you will be responsible for ensuring the team carry out their respective daily tasks within the agreed SLAs, delivering and maintaining high quality, accurate and outstanding customer service at all times. You’ll have the chance to follow your chosen career path anywhere in MUFG Pension & Market Services. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries with opportunities to learn new skills and develop in your career; we will provide the support you need to do just that.

Benefits

• 26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays and the opportunity to buy up to 5 days extra each year
• Health, wellbeing and lifestyle rewards tailored to you and your family (Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work; gym and fitness subscriptions; Car Salary Sacrifice scheme)
• Appreciate programme: Employee recognition programme
• Company Pension Scheme
• Medical insurance
• Life Assurance
• Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave

What You Need

• Exceptional verbal and written communication skills with the ability to build and maintain strong relationships with a variety of stakeholders and colleagues
• Integrity, professionalism and the ability to work respectfully with colleagues and customers
• Exceptional attention to detail, ensuring accuracy and a right first time approach
• Outstanding time management skills, flexibility, and the ability to manage various processes independently, in addition to previous supervisory experience
• An in-depth understanding of excellent customer service with the drive, desire and passion to promote a strong team ethic and a willingness to take on additional responsibilities
• Commitment, demonstrated by taking ownership within your current role
• Dedication to proactive self-improvement and the ability to provide evidence of this commitment

Day to Day

• Simplify, deliver and grow through process optimisation, customer focus using innovation and technology
• Develop and maintain expert knowledge of our products and procedures, ensuring knowledge is current by completing mandatory training within prescribed timescales
• Identify opportunities for process improvements that enhance the customer and client experience, collaborating with peers to implement these changes
• Ensure compliance with agreed procedures and Service Level Agreements (SLAs), to meet high standards recognised at industry level
• Oversee and verify employee documentation related to Share events
• Assist the manager in planning, monitoring and coordinating workloads to ensure the team has the appropriate resources and skills to maintain performance standards
• Identify process improvements and engage with the relevant business areas to achieve this, monitoring MI such as complaints and risk events
• Work collaboratively with colleagues in Mumbai, ensuring oversight framework is applied
• Address and resolve staff concerns related to their roles or the team, supporting direct reports with issues or queries in the absence of the manager or in collaboration with the manager
• Conduct annual employee reviews and monthly one-to-one meetings, supporting objective setting and development plans to maximise staff potential
• Support the team to implement process and business change positively, communicating key information and business initiatives through huddles and team meetings
• Ensure key controls are executed within their due month within GRC and follow through on any highlighted or addressed issues ensuring resolution
• Perform functions in accordance with the CASS rules framework and MIFID II rules, maintaining full compliance with internal and external procedures, as well as FCA regulations

The above list of key accountabilities is not exhaustive and may change from time to time based on business needs.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions.

We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe. Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values. We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth.

Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.