Manager, Share Plans in Leeds

The Fixed Term Manager, Share Plans will join the Share Plans team on a hybrid basis from our stunning office in central Leeds. You’ll need to be within commuting distance to enable you to be in the office each week with your colleagues. You’ll manage the Share Plans Operational team responsible for all contact with clients and participants of Employee Share Plans, maintenance and general administration work for the clients records and you will drive the delivery of tasks within the agreed service levels, ensuring the team provides exceptional customer service to all clients, customers and employees at all times. This is a people manager role with responsibility for all technical processes and regulatory obligations. Please note: This role is fixed term for 12 months.

Responsibilities

• Ensure controls are in place within the Share Plans team to adhere to end-to-end processes.
• Manage and support the team through transitional change, new process implementation and ensuring high standards are maintained and controlled.
• Proactively support the transformation and change journey, working with the business to propose and implement operational improvements, whilst reducing risk and maintaining an awareness of strategic issues affecting the industry.
• Plan, monitor and coordinate workflow for the team, ensuring work is processed in a timely and efficient manner, taking remedial action when required to always maintain internal and external SLAs.
• Ensure processes are current, consistent, documented and reviewed on a regular basis.
• Provide high-quality Management Information to identify key trends and issues, regularly reviewing all KPI and KRI metrics and providing analysis and plans on how to address any identified trends.
• Carry out root-cause analysis on errors, complaints and incident reports, with a view to reducing risk whilst improving processes and the customer experience.
• Provide an exceptional service to colleagues and the business in general, ensuring a great working relationship is developed and maintained with other departments.
• Coach and develop the team, growing their skills, competency and behaviours to achieve the required standards of competency and embody the together we achieve MPMS statement.
• Ensure full compliance with internal and external procedures and FCA CASS rules, identifying key risks and proposing mitigation steps to manage these risks.
• Ensure key controls are completed within agreed timescales and that any highlighted issues are addressed and followed through to resolution.

Qualifications

• At least 2 years demonstrable, successful people management experience with the ability to guide and support a team whilst providing clear direction.
• Exceptional verbal and written communication skills with the ability to build and maintain relationships with a variety of stakeholders at all levels.
• Professionalism, demonstrated through an in-depth understanding of excellent customer service.
• Exceptional attention to detail, ensuring accuracy and a right-first-time approach for you and the team.
• Outstanding time management skills, flexibility and the ability to manage a variety of processes independently.
• Strong problem-solving skills, with the ability and capability to resolve complex issues independently whilst serving as a point of escalation for others.
• A team player, consistently promoting a strong team ethic, with the willingness to take on additional responsibilities.
• Commitment, resilience, agility and the drive to proactively improve yourself, evidenced from previous role(s).

Benefits

• 26 days annual leave, plus a wellbeing day and a volunteer day, bank holidays and the opportunity to buy up to 5 days extra each year.
• Health, wellbeing and lifestyle rewards that can be tailored to support you and your family (Employee Assistance Programme, discounts on retail and socialising, travel and technology, cycle2work scheme, gym and fitness subscriptions).
• Employee recognition programme.
• Company pension scheme.
• Medical insurance.
• Life assurance.
• Paid maternity, paternity, adoption leave and shared parental leave.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.