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- Tasks: Manage tenancies, support customers, and handle housing-related issues in a dynamic environment.
- Company: Join C~urb PSL, part of Link Group, dedicated to social impact and community support.
- Benefits: Enjoy competitive salary, 35+ days holiday, training opportunities, and health benefits.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team.
- Qualifications: SCQF Level 6 or equivalent experience in housing or lettings preferred.
- Other info: Flexible working hours and a commitment to employee growth and well-being.
The predicted salary is between 34000 - 40000 £ per year.
Salary: £40,107.00 to £45,927.00 per annum (dependent on skills and experience)
Contractual hours: 37.5 per week
Basis: Full Time
Region: C-urb
Contract Type: Permanent
Job category/type: Private Sector Leasing
Date posted: 22/01/2026
Job reference: CUPHOJAN26
This role is based at Links Edinburgh office. Hours: 37.5 hours per week, Monday to Thursday 8:30am to 5pm and Friday 8:30am to 4pm. Potential late working to 7.30pm on a rota basis is required.
The Role: C~urb PSL, part of Link Group, is looking for an Edinburgh-based Housing Officer to deliver a professional tenancy management service to customers. Reporting to the Tenancy Services Supervisor, the role involves tenancy sign-ups, regular visits and signposting for support or money advice, making housing benefit claims and handling arrears, reporting repairs, managing tenancy breaches, and bringing tenancies to an end. The role sits within a wider team of Housing Officers within the Private Sector Leasing (PSL) Service provided by Link on behalf of the City of Edinburgh Council. Properties are leased from private landlords to the City of Edinburgh Council and let to households facing homelessness on a Short Scottish Secure Tenancy as intermediate temporary accommodation.
About You: As PSL Housing Officer, you will ideally have an SCQF Level 6 qualification or equivalent housing or lettings experience. You will be self-motivated to work as a lone worker and as part of a team with a commitment to excellent customer service. Excellent verbal and written communication skills are essential, as are organisational skills, attention to detail, adaptability, problem solving and time management skills. You will need an awareness of housing benefit and wider welfare benefit issues although training will be provided. You will have experience of following procedures and of using a range of IT packages. This role requires a full driving licence and access to a car for work.
In return: You will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’s values: Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.
What’s in it for you? As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities. As a C~urb PSL employee, you’ll likely benefit from the following:
- Competitive salary, reviewed annually, with opportunities for annual performance-related salary increases and discretionary non-consolidated pay awards (subject to scheme terms)
- 35 days holiday per year (inclusive of public holidays) pro rata, plus an additional 1 day pro rata after 1 year of service up to a maximum of 40 days per year
- Option to buy and sell holiday days
- Enhanced company sick and family-friendly pay
- Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership
- Defined contribution pension with matched employer contributions and salary exchange options
- Access to an Electric vehicle leasing scheme (terms apply)
- Life assurance scheme providing death in service benefits
- Healthcare cash plan for employees and dependents to support health and wellbeing, plus discounts on shopping and services
- Employee assistance programme for employees and their immediate household dependants
- Annual flu vaccination
- Access to a savings and borrowing scheme
- Cycle to work scheme
- Travel season/travel ticket loan and more
You will work with colleagues who offer support to ensure our customers’ expectations are met. This role is subject to Level 1 Disclosure check under the Disclosure (Scotland) Act 2020.
Closing Date: midnight on Thursday 5 February 2026
Interview Date: Interviews are to be held on Thursday 12 February 2026 at C~urb PSL’s Edinburgh office.
How to Apply: Our online application method is the most efficient way to apply. You must complete an application form to be considered for any vacancies, but you don’t need a CV to apply. If you aren’t sure how long you have to fill in the form, you can save it and return later via the My Applications tab with your username and password. We can offer suitable alternative methods to apply if requested (hard copy, Braille and audio). Request these by emailing our Resourcing Team and specifying the required format. CVs will not be considered. If an internal applicant is successful on a seconded or permanent basis, they will move to the terms and conditions of the role for the duration of their post. This advert, job description and terms/conditions apply. Link is an equal opportunities employer, and we welcome applications from all sectors of the community. Our offices are fully accessible to wheelchair users, and we will interview all disabled candidates who meet the essential criteria.
PSL Housing Officer in Falkirk employer: Link Group Ltd
Contact Detail:
Link Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PSL Housing Officer in Falkirk
✨Tip Number 1
Get to know the company! Research C~urb PSL and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Housing Officer, you'll need to interact with various stakeholders. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local housing events. Building relationships can give you insider knowledge and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the most efficient way to get your application noticed. Plus, it shows you’re serious about the role and ready to take the next step in your career with us.
We think you need these skills to ace PSL Housing Officer in Falkirk
Some tips for your application 🫡
Get to Know the Role: Before you start filling out the application, take a moment to really understand what the PSL Housing Officer role is all about. Familiarise yourself with the key responsibilities and skills mentioned in the job description so you can tailor your application accordingly.
Be Clear and Concise: When you're writing your application, keep it clear and to the point. Use straightforward language and make sure to highlight your relevant experience and skills. Remember, we want to see how you fit into the role, so don’t be shy about showcasing your strengths!
Show Your Passion for Customer Service: Since this role involves delivering a professional tenancy management service, it's crucial to demonstrate your commitment to excellent customer service. Share examples from your past experiences where you've gone above and beyond to help customers or clients.
Apply Through Our Website: Make sure to apply through our website for the best chance of success! The online application method is super efficient, and you can save your progress if you need to come back to it later. Plus, remember, no CVs are needed, just focus on that application form!
How to prepare for a job interview at Link Group Ltd
✨Know Your Stuff
Make sure you understand the role of a PSL Housing Officer inside out. Familiarise yourself with tenancy management, housing benefits, and the specific challenges faced by households facing homelessness. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Skills
Highlight your organisational skills, attention to detail, and problem-solving abilities during the interview. Prepare examples from your past experiences that demonstrate how you've successfully managed similar tasks or challenges. This will give the interviewers a clear picture of what you can bring to the team.
✨Be Personable
As a Housing Officer, excellent communication is key. Practice your verbal and written communication skills before the interview. Be ready to discuss how you would handle difficult situations with empathy and professionalism, as this role requires a strong commitment to customer service.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. This shows that you're not only interested in the job but also in how you can contribute to the team and align with their values. It’s a great way to demonstrate your enthusiasm and engagement.
