Link Financial Outsourcing Limited is seeking a Team Leader in Operations to drive frontline customer service, coaching, and process improvements while ensuring Consumer Duty compliance. You will support the Team Manager with day-to-day leadership and monitoring of a team of officers to meet departmental objectives and customer outcomes.
The role focuses on coaching, quality assurance, performance reviews, and the timely resolution of escalated issues, while upholding the company’s values and
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Customer Service Team Lead – Consumer Duty & Quality in Caerphilly employer: Link Financial Outsourcing Limited
At LC Financial Holdings, we pride ourselves on being an excellent employer, offering a vibrant work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through ongoing learning opportunities and a supportive environment, complemented by competitive benefits such as generous annual leave, performance bonuses, and enhanced maternity pay. Located in a modern facility, our team enjoys a friendly atmosphere with regular social events, making it a rewarding place to build your career in ICT Technical Services.
Contact Details:
Link Financial Outsourcing Limited Recruitment Team
