At a Glance
- Tasks: Deliver top-notch customer service and support through various communication channels.
- Company: Join a dynamic team at Link, focused on customer satisfaction.
- Benefits: Enjoy 25 days annual leave, performance bonuses, and a friendly work environment.
- Other info: Opportunities for career growth and ongoing learning await you.
- Why this job: Make a real difference by helping customers achieve positive outcomes.
- Qualifications: Strong communication skills and IT proficiency are essential.
The predicted salary is between 25000 - 30000 £ per year.
The Customer Service Administrator plays a key role on the front line of delivering the highest standard of service and support to Link’s and our clients’ customers.
You’ll ensure that all interactions align with Consumer Duty principles acting in good faith, supporting customers to achieve fair and positive outcomes, and communicating clearly so customers can make informed decisions.
This role involves handling a wide range of customer enquiries through email, written correspondence, or telephone calls (depending on the portfolio).
You’ll provide accurate information and empathetic support while ensuring all activities meet both Link’s standards and our clients’ portfolio requirements.
We are recruiting for multiple roles across our administrative, asset management and complaints teams.
- What you’ll do
- The Customer Service Administrator will be involved in the following activities:
- Handling customer enquiries and providing them with the information, documentation, service outcomes, and support they need, assisting with account management while ensuring interactions support good customer outcomes in line with Consumer Duty.
- Ensuring service loan agreements are managed correctly in accordance with their terms and conditions to avoid foreseeable harm to customers.
- Adhering to client-specific portfolio processes to meet expectations consistently, including calls with customers or third parties where applicable.
- Following all Link processes when dealing with complaints, dispute resolution, third-party debt management, personal insolvency, banking & reconciliation, service providers and creditor liaison, ensuring fair and transparent outcomes for our customers, clients and providers.
- Compiling accurate records, logging and reporting data, performing account reviews and investigations, and composing correspondence, ensuring information is accurate and supports positive customer outcomes.
- What you’ll bring
- Excellent written and verbal communication skills, with the ability to engage positively and clearly with customers and colleagues.
- Strong IT skills, including confidence in using multiple systems and Microsoft Excel and Word accurately.
- Good numeracy skills to assess and calculate appropriate payment plans for customers where required.
- The ability to multitask effectively and manage time efficiently to balance communication, administrative, and investigative tasks.
- Strong problem-solving skills to identify and deliver fair, practical, and sustainable solutions for both customers and the business.
- A professional, empathetic, and customer-focused approach that reflects Link’s values and the requirements of Consumer Duty.
What We Offer
We believe in rewarding our people and creating a workplace where you can thrive. When you join us, you’ll benefit from:
- 25 days’ annual leave (pro rata for part-time employees), plus bank holidays
- An extra day off to celebrate your birthday
- A discretionary annual performance bonus
- The option to purchase up to 5 additional days of holiday
- A competitive pension scheme with 8% total contributions
- Life assurance at 4x your annual salary
- Access to our Employee Assistance Programme for confidential support and advice
- Season ticket travel loans to support your commute
- Enhanced maternity and adoption pay
- A friendly, relaxed working environment with modern facilities
- A vibrant culture with regular social events, charity fundraising, and employee recognition schemes
- Ongoing learning and development opportunities to support your career growth
- #J-18808-Ljbffr
Customer Service Administrator in Caerphilly employer: Link Financial Outsourcing Limited
At LC Financial Holdings, we pride ourselves on being an excellent employer, offering a vibrant work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through ongoing learning opportunities and a supportive environment, complemented by competitive benefits such as generous annual leave, performance bonuses, and enhanced maternity pay. Located in a modern facility, our team enjoys a friendly atmosphere with regular social events, making it a rewarding place to build your career in ICT Technical Services.
Contact Details:
Link Financial Outsourcing Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Caerphilly
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Link Financial Outsourcing Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Link Financial Outsourcing Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Caerphilly
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Link Financial Outsourcing Limited:Your cover letter is your chance to shine! Tell us why you want to work at Link Financial Outsourcing Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Link Financial Outsourcing Limited!
How to prepare for a job interview at Link Financial Outsourcing Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
