Medical Assistance Case Manager in Portsmouth

About The Role

Are you passionate about governance, compliance, and risk management? Do you enjoy working collaboratively to improve processes, strengthen controls and ensure regulatory excellence? We're looking for a Governance & Risk Assistant Manager to join our Governance team at Charles Taylor Assistance. This is an exciting opportunity for someone with insurance and compliance experience who enjoys working across multiple business areas to support operational resilience, regulatory compliance, and continuous improvement.

You will work closely with operational teams, senior stakeholders, and suppliers to help ensure we meet our regulatory obligations, manage risk effectively and deliver the highest standards of governance across the business.

What You Will Be Doing

• Support the delivery of governance, compliance, and risk management activities ensuring adherence to regulatory, client and internal requirements.
• Assist with operational resilience, business continuity planning, consumer duty and other regulatory initiatives across the business.
• Identify, assess, and monitor operational and compliance risks supporting the development and implementation of effective mitigation plans.
• Conduct Tier 2 audits, monitoring and quality assurance activities across operations and key suppliers to ensure compliance and continuous improvement.
• Support sanctions screening, auditing, and reporting activities ensuring alignment with Group policies and regulatory requirements.
• Produce, analyse, and report management information (MI), audit findings and compliance data to support governance forums and operational decision-making.
• Help develop, maintain and improve governance controls, policies, procedures and training materials to promote best practice.
• Record, investigate and monitor identified risks, incidents and compliance issues, supporting corrective actions and fraud prevention initiatives.
• Build effective relationships with internal stakeholders, clients and suppliers, promoting a culture of governance, accountability and continuous improvement.
• Demonstrate Charles Taylor's values through professional conduct, continuous learning and a proactive approach to personal development.

Essential Skills And Experience

• Minimum of 2 years' operational experience within the insurance industry.
• Experience of auditing, monitoring or compliance oversight.
• Knowledge of general insurance regulation and governance practices.
• Understanding of risk management principles.
• Knowledge of sanctions, anti-bribery and corruption requirements.
• Strong analytical skills with the ability to interpret complex information and present clear summaries.
• Excellent verbal, written and presentation skills.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple priorities and work to deadlines.
• Excellent problem-solving skills.
• Ability to build positive working relationships and influence stakeholders.
• Self-motivated with a flexible approach to work.

About Charles Taylor Assistance

Charles Taylor Assistance is the partner of choice to some of the UK's most renowned travel insurance brands and one of the leading global providers of medical assistance, travel risk, and claims management services. We support over five million customers every year and process over 170,000 travel claims.

Equal Opportunity Employer

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.

Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

• INTEGRITY: We do the right thing
• COLLABORATION: We are one
• AGILITY: We learn, evolve, and adapt
• CARE: We are compassionate and human
• ACCOUNTABILITY: We take ownership

To apply to this vacancy, you must live and be eligible to work in the United Kingdom.

Important Role

We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term.