Medical Receptionist

The Medical Receptionist is the first point of contact for patients and visitors, providing a professional, friendly, and efficient service. The role involves managing appointments, handling patient queries, and supporting access to appropriate healthcare services. The receptionists play a key role in guiding patients to the most suitable clinician or service, ensuring timely and effective care. This position requires excellent communication skills, strong organisational ability, and a commitment to confidentiality and data security. The role supports the smooth running of the practice and contributes to delivering high-quality patient care.

Main duties of the job:

• Greet patients and visitors in a professional and friendly manner.
• Handle telephone calls and electronic queries promptly and courteously.
• Provide clear information about services and appointments.
• Book, amend, and cancel appointments using NHS systems.
• Ensure accurate recording of patient details and appointment notes.
• Direct patients to the most appropriate healthcare professional or service based on clinical need and practice protocols.
• Promote self-care and signpost to community or digital health resources where suitable.
• Process repeat prescriptions and manage incoming/outgoing correspondence.
• Maintain accurate and confidential patient records.
• Assist with data entry and reporting tasks as required.
• Comply with NHS data protection policies and GDPR.
• Handle sensitive information securely and maintain confidentiality at all times.
• Support clinicians and other staff to ensure smooth workflow.
• Participate in team meetings and contribute to service improvement.

About us:

Lingwell Croft Surgery was founded in 1946 by Dr. Heaps at Domestic Street Surgery, Holbeck, Leeds. He subsequently joined with other doctors and over the next 10 years the surgery developed into a six-partner practice, operating from 4 sites. In 1989 the surgeries merged and moved into new purpose-built premises and Lingwell Croft Surgery was formed. The building has been extended over the years and has had several refurbishments to offer excellent access for elderly, infirm and disabled patients. Patient car parking is provided, with CCTV coverage and our facilities offer easy access to pedestrians. Services to patients are further enhanced by separate pharmacy and dental surgery businesses operating on site. Our purpose-built premises offer excellent access for all patients, with clinical facilities mainly sited on the ground floor. The surgery is located in Middleton, an inner-city district of South Leeds. We are only a short distance from the major junctions of the M1, M62 and A1-M1 link and the A6120 Leeds outer Ring Road, allowing access from locations around Yorkshire and beyond. Leeds city centre is within 5 miles of the surgery. Several shopping centres are close by.

Job responsibilities:

• Greet patients, manage appointments, and handle queries in person, by phone, or electronically.
• Direct patients to the most appropriate healthcare professional or service, following practice protocols.
• Maintain accurate patient records, process prescriptions, and manage correspondence.

Data Security & Confidentiality:

• Handle patient information in compliance with NHS data protection policies and GDPR.
• Assist clinicians and practice staff with administrative tasks to ensure efficient workflow.

Person Specification:

• Qualifications: Experience in patient/customer care.
• Experience working in an office environment.
• Basic IT knowledge and experience including carrying out basic internet navigation.
• Experience of data entry.
• Knowledge and experience of using Microsoft Office Word, Excel, Outlook.
• Experience of working in primary care or a GP practice.
• GCSE grade A to C in English and Maths.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.