GP Assistant

We are looking to recruit a GP Assistant to join our friendly team to work at both our main site at Ling House and our Mornington Street branch. Ling House Medical Centre is a traditionally run GP training practice with its main site and Mornington Street branch both being located in central Keighley. We are looking for applicants who have excellent communication skills, good knowledge of Medical Terminology, and strong IT skills. Previous experience of working in a GP setting would be an advantage.

Main duties of the job:

• Clinical audits and data quality checks
• Promote patient engagement and health promotion
• Liaise with hospitals and clinics for emergency admissions and advice
• Complete basic non-opinion forms and core elements of some forms for the GP to approve and sign
• Code clinical letters
• Process online medical access requests
• Prepare month end claims to the prescribing authority

Administration Support:

• Process new patient registrations and deductions
• Check Electronic Referral System daily and carry out actions
• Check cytology pre-notification lists and telephone patients for support secretaries and cover for leave
• Process referrals and task management
• Send reminders for overdue childhood immunisations and follow up
• Report building repairs and chase up when required
• Attend and participate in practice meetings

Safeguarding:

Work with the Practice Manager and Safeguarding Leads to run the safeguarding system to ensure robust systems. Maintain the register, update codes and information, and provide up to date reports and documentation when required for meetings.

Communication:

This job involves contact with patients, public, and staff from other healthcare providers. The role requires excellent customer care skills, a polite manner both on the phone and face to face, as well as excellent written communication skills.

About us:

Ling House Medical Centre is a traditionally run GP Practice based in Keighley with patient care at its centre. The Practice runs from two sites which are within easy walking distance from each other. We have facilities in place for easy access for disabled people and parking is available. We are a well-established teaching Practice with a large team of clinicians including GPs, Advanced Clinicians, Nurses, Health Care Assistants, Physiotherapists, Pharmacists, and Social Prescribers who are supported by our experienced Reception, Administration, and Management team.

Job responsibilities:

To provide effective support to the Clinical, Management, and Administrative Team. General Practice Assistants (GPAs) form part of the multi-disciplinary team within primary care and support the clinicians in the smooth running of the surgery by handling routine administration enabling the clinician to focus on the patient. The responsibility of the role is to provide support to the following teams. All tasks should be carried out in accordance with Practice policies and procedures.

Main responsibilities of the role:

• Sending out bulk texts and invitation links for various clinics to patients as and when required
• Data quality, check clinical coding is correct and the latest QOF codes and templates are being used
• NHS health check invites and code checks
• Review and recalls for DMARDS/QOF
• Complete clinical audits when requested
• Tackling Health Inequalities, promoting patient engagement and health promotion
• Arranging appropriate referrals, signposting patients, arranging tests and follow up appointments of patients
• Liaise with hospitals and clinics to arrange urgent/emergency appointments
• Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, benefits agency forms etc.
• Helping GP/clinicians liaise with outside agencies e.g., getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
• Extracting information from clinical letters that need coding; adding this to patients' notes
• Supporting with QOF reviews
• Process online medical access requests
• Prepare month end claims to the prescribing authority
• Assist with the preparation and running of covid, flu and other clinics
• Fast track follow ups
• Advice and guidance referrals and task management

Administration Support:

• Process new patient registrations and deductions
• Process records in/out
• Code and keep a log of records and Lloyd George received
• Check Electronic Referral System (ERS) worklist daily and carry out actions
• Check cytology pre-notification lists and telephone patients for QOF Reports
• Batch reports received via tasks
• Support secretaries and cover when off
• Sending of reminders for overdue childhood immunisations and follow up with a phone call
• Process patient referrals and send electronically or hard copy
• Type reports, letters, and other correspondence
• Deal with queries regarding choose and book referrals
• Report building repairs to BDCT and chase up when required
• Deputise as Fire warden when required

Safeguarding:

Work with the Practice Manager and Safeguarding Leads to run the safeguarding system to ensure robust systems in place to follow up safeguarding concerns. Checking unassigned tasks from outside agencies. Maintain the register, update codes and information, and provide up to date reports and documentation when required for meetings.

Meetings:

Attend and participate in practice and administrative team meetings and PLT.

Competencies and professional development:

This role requires the following competence and commitment to continuing professional development (CPD): Experience of working in a GP/NHS setting in an administrative role, a secretarial or administrative qualification at the equivalent of NVQ level 2 or higher, evidence of understanding of medical terminology, either from a course, a qualification (e.g., medical secretarial) or experience, participation in annual appraisal and personal development planning, undertake training and development as agreed with the line manager at appraisal.

Person Specification:

Qualifications:

• GCSE grade A to C in English and Maths

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.