LINESET Birmingham, England, United Kingdom
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LINESET Birmingham, England, United Kingdom
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Join to apply for the Weekend Receptionist role at LINESET
Hagley Road Retirement Village, part of the ExtraCare Charitable Trust, are currently recruiting a part-time Weekend Receptionist.
This is a fantastic opportunity for an experienced Receptionist to join our friendly team at our Hagley Road Retirement Village and support the village\'s commitment in delivering ExtraCare\'s mission of “better lives for older people”.
Benefits Include
- Contributory Pension (up to 9%)
- Employee Assistance Programme
- Life Assurance
- Cycle to work scheme.
- 33 days annual leave including bank holidays pro rata for part time.
- Option to purchase or sell additional annual leave.
- Free Gym Membership
- Position: Weekend Receptionist
- Hours: 15 hours per week
- Salary: £12.60 per hour (£9,854pa, pro rata of FTE)
- Contract: Permanent – Part-Time
- Location: Hagley Road Retirement Village, Birmingham, B17 8BH
What Will You Do As Our Weekend Receptionist
- Meet and greet visitors in a pleasant, friendly, and welcoming manner.
- Provide a friendly and helpful telephone service.
- Ensure all visitors & contractors can be accounted for in case of an emergency.
- Ensure reception area is kept tidy and report any shortfalls.
- With the Administrator, provide a typing and photocopying service and order stationery on a weekly basis.
- Set up systems to manage and keep accurate records of meeting room bookings.
- Take comprehensive messages for members of staff or residents, ensuring they are passed on.
- Train and guide residents, volunteers, or others to provide a competent service.
- Proven people skills with impeccable customer service and attention to detail
- Exceptional verbal and written communication skills
- Excellent organisational skills
Do not miss out! Click ‘apply\' now to make a difference to the lives of older people as our Weekend Receptionist.
ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making adjustments or changes to support candidates throughout the recruitment process.
ExtraCare reserve the right to close this advertisement when suitable.
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Seniority level
Seniority level
Mid-Senior level
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Part-time
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AdministrativeIndustries
Administrative and Support Services
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#J-18808-LjbffrStudySmarter Expert Advice🤫
We think this is how you could land Weekend Receptionist in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LINESET. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LINESET before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LINESET:Your cover letter is your chance to shine! Tell us why you want to work at LINESET specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LINESET!
How to prepare for a job interview at LINESET
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
