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- Tasks: Lead and manage hospitality services, events, and staff at a vibrant retirement village.
- Company: Join ExtraCare Charitable Trust, dedicated to enhancing the lives of older people.
- Benefits: Enjoy 33 days annual leave, enhanced maternity/paternity, gym access, and more perks!
- Other info: This role offers a chance to innovate and improve resident experiences.
- Why this job: Make a real impact in a supportive community while developing your leadership skills.
- Qualifications: Experience in hospitality management and customer service is essential; creativity is a plus!
The predicted salary is between 33500 - 46000 £ per year.
Overview
ExtraCare Charitable Trust is recruiting for a Hospitality (Lifestyle) Manager on a 37.5 hours per week permanent contract at Hughenden Gardens Retirement Village in High Wycombe.
- Location: High Wycombe (on-site)
- Job type: Permanent
- Hours per week: 37.5
- Salary: £41,557pa
What will you do as our Hospitality (Lifestyle) Manager?
- You will be responsible for overseeing and line managing delegated functions of the service which include activities and events, Volunteers, Catering, Bar, Reception and the Gym.
- Build and manage relationships within the Village with staff, residents, volunteers, and network with the local community groups.
- Bring your commercial experience to focus on delivering excellent customer service and to improve and exceed KPIs.
- Ensure compliance for internal and external regulations.
- Act as deputy to the Village Manager.
- This role is currently under review for evolution; however it will still remain a high level management position and a key integral part of the village structure.
Essential
- Extensive experience in a management or senior role with a customer service or front of house focus
- Experience of achieving Key Performance Indicators (KPIs)
- Coordinating and delivering events within the Village
- Experience of leading and managing staff and volunteers within a commercial business
- Generating income and budget management (specifically profit and loss)
- Ability to communicate effectively with staff, residents, external customers and other key stakeholders
- Excellent organisational and time management skills
- Ability to work on your own initiative and develop new systems and processes
- Effective leadership and ability to motivate staff as well as implement a positive customer experience for residents
- Demonstrate strong business acumen
Desirable
- Experience of overseeing food and beverage functions, stock taking and ordering
- Experience of collecting and analysing customer feedback
- Experience of working in a retirement village setting or similar such as Golf Club, hotels and understanding the needs of our resident group
- The ability to think creatively in order to share a unique resident experience
- Qualifications in food hygiene, health and safety, NVQ/QCF or equivalent in Hospitality/management
Benefits
- 33 Days Annual Leave (FTE) Pro Rata for Part Time
- Enhanced Maternity & Paternity allowance
- Enhanced employer pension contribution
- Eligible for Blue Light Card discounts
- Attendance Reward
- Free Life Insurance
- Free use of our state of the art on site Gym
- Buy And Sell Holiday
- Cycle2work Scheme
- Employee Assistance Program
- On site parking
Next steps
- Applications will be reviewed from w/c 11th August
- A brief telephone call with shortlisted candidates
- First in-person interview – dates TBC
- Second in-person interview and assessment – dates TBC
- Please provide your contact number and availability to call/interview in your covering letter
ExtraCare is committed to making our recruitment practices as inclusive as possible. This includes making reasonable adjustments to support candidates throughout the recruitment process.
Don\’t miss out! Click apply now to make a difference to the lives of older people as our Hospitality (Lifestyle) Manager.
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Hospitality Manager employer: LINESET
Contact Detail:
LINESET Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager
✨Tip Number 1
Network with professionals in the hospitality and retirement living sectors. Attend local events or join relevant online groups to connect with individuals who may have insights or connections at ExtraCare.
✨Tip Number 2
Familiarise yourself with the specific needs and preferences of older residents. Understanding their unique requirements can help you tailor your approach during interviews and demonstrate your commitment to enhancing their experience.
✨Tip Number 3
Prepare to discuss your experience with KPIs and how you've successfully managed budgets in previous roles. Be ready to provide examples of how you've improved customer service and operational efficiency.
✨Tip Number 4
Showcase your leadership skills by sharing specific instances where you've motivated teams or implemented new systems. Highlighting your ability to create a positive work environment will resonate well with the hiring team.
We think you need these skills to ace Hospitality Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality management, particularly in roles that involve customer service and event coordination. Use specific examples to demonstrate how you've achieved KPIs and managed teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing the resident experience and detail how your background aligns with the responsibilities of the Hospitality (Lifestyle) Manager role. Mention any relevant qualifications and your ability to lead and motivate staff.
Showcase Relevant Experience: When detailing your work history, focus on positions where you oversaw operations in hospitality settings like hotels or retirement villages. Highlight your experience with budget management and compliance with regulations.
Prepare for Interviews: Anticipate questions about your leadership style and how you handle challenges in a hospitality environment. Be ready to discuss specific instances where you've improved customer satisfaction or successfully coordinated events.
How to prepare for a job interview at LINESET
✨Showcase Your Management Experience
Be prepared to discuss your previous roles in management, particularly in hospitality or events. Highlight specific examples where you successfully led teams, managed budgets, and achieved KPIs.
✨Demonstrate Customer Service Skills
Since the role focuses on delivering excellent customer service, think of instances where you went above and beyond for customers. Share stories that illustrate your commitment to enhancing the resident experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and leadership style. Prepare scenarios related to managing staff, handling complaints, or coordinating events, and explain how you would approach these situations.
✨Research ExtraCare Charitable Trust
Familiarise yourself with the values and mission of ExtraCare. Understanding their commitment to creating a supportive community will help you align your answers with their goals during the interview.