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- Tasks: Lead and enhance operations across multiple retirement villages, ensuring top-notch service and compliance.
- Company: Join ExtraCare, a forward-thinking organisation dedicated to improving lives in retirement living.
- Benefits: Enjoy 33 days of leave, a generous pension scheme, and free gym access.
- Why this job: Make a real difference in residents' lives while advancing your career in a supportive environment.
- Qualifications: Experience in retirement living or hospitality, with strong leadership and compliance skills.
- Other info: Be part of a diverse team that values authenticity and offers growth opportunities.
The predicted salary is between 60000 - 85000 £ per year.
Location: West Midlands, Northamptonshire & Nottinghamshire (Covering ExtraCare Retirement Villages of Earlsdon Park, Humber Court, Lark Hill, Solihull, Rosewood & Sunley Court).
Annual Salary: £72,446 plus £6,456 car allowance.
Benefits:
- 33 days annual leave, including bank holidays
- Contributory pension (up to 9%)
- Employee assistance programme
- Buy and sell holiday
- Free life insurance
- Cycle2work scheme
- Attendance reward
- Free use of on-site location gyms
Key Responsibilities:
- Manage overall performance of a group of locations to achieve or exceed KPIs.
- Ensure all locations operate in alignment with organisational standards, policies and long‑term strategic objectives.
- Conduct regular site visits to monitor service quality, safety, compliance and operational efficiency.
- Oversee implementation of quality assurance programmes, ROM audits and operational efficiency initiatives.
- Analyse performance data to identify opportunities for improvement, sharing best practice at regional and national levels.
- Respond to outcomes of CQC inspections, local authority contract reviews, RSH/Homes England and ARCO inspections, ensuring appropriate action is taken.
Requirements:
- Experience within the retirement living sector, care or hospitality, and in a multi‑site role.
- Strong understanding of regulatory compliance and quality assurance.
- Experience with site visits, performance analysis and reporting.
- Leadership skills and ability to drive strategic alignment across multiple locations.
- Successful completion of enhanced DBS disclosure, two references, medical clearance and Home Office right‑to‑work clearance.
Application deadline: Sunday 7th December 2025. Click ‘apply' now to make an invaluable impact on the lives of our residents as our new Regional Operations Manager. ExtraCare is committed to creating a workplace that fully reflects society and values authenticity. We are an equal opportunity employer and support reasonable adjustments throughout the recruitment process.
Regional Operations Manager in Coventry employer: LINESET
Contact Detail:
LINESET Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Operations Manager in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the retirement living sector or those who work at ExtraCare. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show us how your experience aligns with their mission, especially around quality assurance and compliance. We love candidates who are genuinely passionate about making a difference!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your leadership experiences and how you've driven performance improvements in past roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re enthusiastic about the role and appreciate the opportunity to chat.
We think you need these skills to ace Regional Operations Manager in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Operations Manager role. Highlight your experience in the retirement living sector and any relevant multi-site management skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at ExtraCare. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to meet KPIs and improve operational efficiency. Numbers speak volumes, so don’t shy away from sharing metrics that highlight your success!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at LINESET
✨Know Your KPIs
Familiarise yourself with the key performance indicators relevant to the role. Be ready to discuss how you've successfully managed KPIs in previous positions, especially in multi-site environments. This shows you understand what drives success in the role.
✨Showcase Your Compliance Knowledge
Brush up on regulatory compliance and quality assurance standards in the retirement living sector. Prepare examples of how you've ensured compliance in past roles, as this will demonstrate your ability to maintain high operational standards.
✨Prepare for Site Visit Scenarios
Think about your approach to conducting site visits and monitoring service quality. Be prepared to discuss specific instances where your interventions led to improvements in operational efficiency or service delivery.
✨Demonstrate Leadership Skills
Highlight your leadership experience and how you've driven strategic alignment across multiple locations. Share stories that illustrate your ability to motivate teams and implement successful initiatives, as this is crucial for the Regional Operations Manager role.
