At a Glance
- Tasks: Drive successful implementations of our platform and guide engineering teams to maximise value.
- Company: Join LinearB, a leader in Developer Productivity Insight Platforms, shaping the future of engineering.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on customer-first values and career development.
- Why this job: Be a key technical advisor and make a real impact on customer success with innovative solutions.
- Qualifications: 5+ years in a technical role with strong DevOps and scripting experience.
The predicted salary is between 60000 - 80000 £ per year.
LinearB is a leading Developer Productivity Insight Platform (DPIP) helping engineering organizations improve software delivery through AI-powered insights, workflow automation, and data-driven engineering intelligence. Recently recognized as a Leader in the May 2026 Gartner® Magic Quadrant™ for Developer Productivity Insight Platforms, LinearB is shaping the future of engineering productivity and developer experience.
As a Customer Solutions Architect (CSA) on our post sales team at LinearB, you will be a key technical advisor responsible for driving successful implementations of our platform post-sale. You’ll partner closely with Customer Success Managers and serve as the technical bridge between LinearB and our customers—guiding engineering organizations to adopt, scale, and maximize the value of our solutions. Your deep technical expertise in DevOps, software delivery practices, and automation will ensure that customers achieve measurable outcomes and long-term success with LinearB.
What You’ll Do
- Partner with Customer Success Managers to onboard new customers and lead technical implementation of LinearB’s platform, bots, and automation tools.
- Design scalable solutions that align with customers’ engineering workflows, tech stacks, and organizational goals.
- Translate customer requirements into clear technical configurations, integrations, and deployment plans.
- Develop light scripts in Python and/or JavaScript for automation, integration, and data transformation tasks as needed during onboarding or optimization.
- Write and execute SQL queries to analyze data, support troubleshooting, or validate implementation results.
- Support on-premise agent deployments, including light Kubernetes configuration and troubleshooting in customer-managed environments.
- Conduct architecture reviews and provide best practice recommendations for integrating LinearB into CI/CD pipelines, SCM tools, and collaboration platforms.
- Deliver occasional customer trainings and enablement sessions to ensure technical teams are empowered to use LinearB effectively.
- Lead technical onboarding, troubleshooting, and ongoing optimization efforts with engineering teams.
- Act as a technical advisor and thought partner, advocating for innovative use of LinearB within customer organizations.
- Work cross-functionally with Product, Engineering, and Support teams to escalate and resolve technical issues.
- Represent customer voice by providing structured feedback to influence LinearB’s product roadmap and features.
Qualifications
- 5+ years in a customer-facing technical role such as Solutions Architect, Sales Engineer, DevOps Engineer, or Customer Engineer.
- Strong hands-on experience with Git-based development workflows and tools like GitHub, GitLab, Bitbucket, or Azure DevOps.
- Deep knowledge of DevOps practices including CI/CD, SDLC automation, and developer productivity tooling.
- Scripting experience with Python and/or JavaScript for light automation, data manipulation, or integration tasks.
- SQL querying skills for customer data analysis, validation, and troubleshooting.
- Occasional use of Kubernetes for supporting our on-prem agent deployments in customer environments.
- Experience delivering customer trainings, demos, or technical enablement sessions.
- Ability to engage both technical and executive stakeholders with clarity and confidence.
- Familiarity with productivity or engineering analytics tools (e.g., LinearB, Jellyfish, Code Climate, etc.) is a plus.
- Experience with Jira and Zendesk is a plus.
- Background in software engineering or infrastructure engineering is strongly preferred.
- Strong troubleshooting skills and a results-driven mindset.
- Excellent verbal and written communication skills.
LinearB Values
- Put the Customer First
- Take Ownership
- One Team
- Show Product Expertise
- Be Data Driven
- Reach for the Next Level
- Listen Curiously & Speak Courageously
LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
#LI-hybrid
Customer Solutions Architect in London employer: LinearB
At LinearB, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Customer Solutions Architect, you will not only have the opportunity to work with cutting-edge technology in a rapidly growing field but also benefit from our commitment to employee growth through continuous learning and development. Our hybrid work model allows for flexibility while ensuring that you are part of a supportive team dedicated to driving customer success and enhancing developer productivity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Architect in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at LinearB or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to LinearB.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like LinearB.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like LinearB that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Customer Solutions Architect in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at LinearB.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at LinearB and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at LinearB
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If LinearB uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
